Nobu Hotel Chicago

I’m staying here now and very disappointed. This is my second time here. When I checked in, I was looking forward to the cold towel and cup of tea they present you with. I got neither. Everyone else did so I don’t know why I wasn’t offered it. Instead, I got the news that my room was not ready even though I arrived at 3:50. Check-in is at 4 and I was told it would be ready soon. Fine, it’s not 4 yet. I’ll wait. Well, I had to wait almost an hour. Others are similarly waiting. While the manager came to talk to one couple and apologize, he didn’t talk to me. When my room was ready, the front desk person hurriedly handed me a key and apologized. It was really such a bizarre checkin and nothing like it was last year . Now I have to rush to get ready for a reception being held at this hotel (I’m here for a work conference) . I get that things happen, but the utter lack of communication (“we don’t know when you’re room will be ready”) and no management apology is just not what one would expect from a place like Nobu. It’s like my presence was an inconvenience to them.

Impressed right from the entrance of the lobby. Beautiful decor, lovely friendly team, and a feeling of being welcomed home. The room left me in awe! From deep warm colors, high ceilings, and an elegance I have never experienced. Beds are comfortable, the decor amazing yet simple, and I wish I could take the bathroom home. Derrick escorted us to the room and walked us around to demonstrate the various features of the room. Had dinner in the famous restaurant and could not imagine the MANY levels above others in tastes and presentation. Hard to put into words the feelings we were surrounded by and experiencing. Love it!

Wonderful and informative Bellman Derrick

Near many restaurants. Area had a cool vibe They provided free electric bikes and helmets All very well maintained

Sauna wasn’t working In men’s area Staff said couples could use the ladies sauna for a pre booked 1hour sessions but the sauna was not turned on and it took 1/2 hour to warm up so we wasted time waiting We explained to staff to warm up the sauna 1/2 before the booked time the next time we booked a slot but this wasn’t done the second time and it just took ages to warm up so we just left it. Minor complaint; otherwise stay was perfect

The vibe, the staff, the location, the bar, the room. Understated cool, Japan style.

Only tiny comments (not a complaint)… the bath towels are tiny. And the addition of a Bluetooth speaker in the room would have added to it.

My husband and I stayed at Nobu for our wedding weekend, and we are so grateful we did! The hotel is beautiful, and the staff was incredibly friendly and accommodating. Gino was the bellhop and was especially kind, generous, and helpful every step of the way! He ensured our stay was comfortable and made us feel at home. Thank you for helping us make great memories during such a special time in our lives!