Americas Best Value Inn Rockford

I reserved a non smoking room and was given a room that wreaked of cigarette smoke. I requested to change rooms and got a room with a filthy bathroom. The cleaning staff argued with me that the room was not dirty, but front desk person agreed that I was correct. I do have pictures. I will be requesting a refund due to having to find a different place to stay.

Doesn’t have an ice maker so guests can have ice, had to ask for towels.

Rooms were filthy , used soap in the shower , food boxes left in the room. Morros were filthy. Front desk does not work over night for any issues and are not around till 9 am the next day. It’s gross

Cost Vs Offer is good Emphary from the guy who was at front desk to help

Location

The room was hot the ac was above the door so the carpet was wet right when you walked in. There was flys and roches in the room and there was white shit on the fool between the beds

The rooms and property were vastly different from the pictures on the site. The hotel is in a state of total disrepair. The room was filthy.

The property was terrible!!!! It had bed bugs and other types of bugs in the rooms. Very outdated and the staff were horrible!!! It looked like a place that houses prostitution and drug use. Do not waste your time or money at this place!!!!!! And do not believe the photos online those photos are staged the rooms do not look like that!!!!

This hotel made a clerical error when I extended my stay. I told them to have me stay through MONDAY, they only put me down through Sunday, then harassed me and my elderly (84 years old) mother consistently, even threatening me with police if we did not leave. The bathtub had no hot water, the sink didn't work and the tub was chipped and uncomfortable. There was also no clean towels the entire time we stayed (Almost two weeks) and the service was just VERY POOR. Do not bother staying here. It's a horrible, horrible place.

Horrible, was exhausted from travel checked in and crashed out. Woke up couple hours later and found the room to be absolutely nasty. Black mold above the air conditioner which didn't have any controls. Feces in the toilet, garbage. I tried to check out immediately but no one was at the desk. Checked out as soon as someone showed up in the morning (literally waited in my car 4 hours. I want a refund for the remainder of my booking. Health department is being called Monday and I have filed a claim with the travel insurance company