Americas Best Value Inn Rockford

First- the window to my room was busted up and taped together. Completely unsafe, and even worse given the type of people hanging around… against my better judgement, I walked into the room…Bed had stains and some kind of bug droppings. The air conditioner was broken in pieces and the curtains had burn holes in it. I went to the office, where the manager said oh that’s a budget room, let me show you the deluxe…. Listen… that “deluxe” room had some kind of wrapper on the end table, smelled like weed and chemical, and the clientele outside were not desirable. On to room one 3 (he really did not want to let me go)… the door didn’t lock and the air conditioner was dripping dirty water. It smelled like mold and bleach, and there just was a distinct funk to the room. I didn’t check in, didn’t stay, and they won’t even give me a refund. Guess not wanting to be trafficked isn’t a good reason to get your money back. (And yes I have photos)

Nothing

The hotel looks like it’s under complete renovation, rooms are literally being gutted. It looks like it’s abandoned almost. They have roaches and bed bugs. The rooms are completely smoked out. The linen was not clean and had burn holes. The fridge didn’t work, the toilet was stopping up.

Black mold, roaches, heater not working properly

Even the staff say don't stay at this place. 10 out of 10 DO NOT recommend!!! All around awful, everything is bad!

Nothing

The woman

Roaches

The hotel is so dirty

This hotel is disgusting - There were dead roaches - the bathroom shower was filthy and honestly, I didn't feel safe at all. The property is in poor condition and is not clean or sanitary. I never even stayed - I immediately left and booked another hotel.

I went out there to get a room I booked the room online and when I got out there they told me they didn't have any available so I couldn't get a room but they still took money off my card and I'm still waiting to either get a room or get my money back

Could have gave me a room or deposit my money back onto my card because I didn't get the room because they was booked but it said online they had open rooms available

I never write anything poor but this was the worst Hotel I have ever been at. Waited Over 90 minutes just to get told that my room still isn’t ready, followed by running late for a wedding in town we decided to come back later. Once we came back late at night our room had no towels no pillows and no blankets and instead a gallon of antifreeze and BED BUG KILLER SITTING ON THE DRESSER. Do yourself a huge favor please take your hard earned money and stay anywhere else for your safety for you and your family. I hope you work hard on fixing all of these issues.