Americas Best Value Inn Rockford

They charge me and when I come to hotel it’s was closedd! They didn’t open the door and they charge me money

Booked and paid for the room 2 weeks in advance. When I showed up, the lobby door was locked and nobody was at the desk. Called them several times - couldn't get through to anyone. The door has a sign saying that the lobby is only open from 9am - 9pm. As absurd as that is (especially considering the fact that they don't tell you that before you get there), it was 8:30pm when I arrived and still nobody was there. Ended up having to find somewhere else to stay and couldn't even get a refund from this place. Don't do it. Just pay the extra $20 for a Motel 6 or something. Seriously.

Fast and polite

I booked it because of its low prices since I had a savings goal, but quickly realized I should've just cut my losses. If I could give less than 1✰, I definitely would. I wish this was a joke, but I couldn't make this up if I tried. At night, only a small handful of lights turns on, and there are parts that are completely dark; combined with some abandoned rooms, it makes the place eerie and depressing enough to make Chernobyl seem cheerful. I travel for work and have tons of equipment, and instead of a bellhop's cart or even a utility dolly, the clerk unabashedly suggested an old, dirty/moldy grocery cart. Ever had a room so bad, that you're actually afraid to ask to switch rooms since you're worried the next one is worse? There's very few outlets, and the most easily accessible one is broken. The floor-to-ceiling windows are uninsulated, so you'd hear everything from people outside to planes from the nearby airport loud and clear, especially at night when the most flights happen. The bolted-on bedside lamp was also floppy; I've had to use super glue to get it to remain upright since I'm in town for 2 weeks and I hate looking at broken things. The TV is a flat screen, but it's old enough to not have an HDMI port, which was kind of a drag since I even brought my PS4 and had 5 days of standby time for my work... The only kudos is that the blackout curtains blocks out the most light of any hotel I've ever been to. The rooms were also poorly cleaned; there was a brown stain on the floor (that I hope wasn't what I think it is), a pull tab for a soda pop can that I stepped on (ouch), and critters ranging from a few stink bugs to cockroaches. The bathroom also shares ventilation with what may be smoker's rooms; 3/5 times that I open the door, it smells like a Vegas dive bar, AND the lovely smell of pink mold (I scrubbed it 'til the water was red, and even then there's still a lingering scent from after I take a shower until it dries a few hours later, but still not as bad as the entire day). Last but not least, OYO is an India-based company, so even when I'm visiting about US affairs, it'd give me the dates, support phone numbers, and even pricing and information as if it's from India, which did cause confusion when I had to extend 2 more nights (I'd go elsewhere, but as mentioned I had a lot of stuff and it'd take me an entire afternoon); I wound up booking a Wednesday of my trip twice and had to call them to refund (which the front desk can't do for whatever reason), but it took me a bit of sleuthing to find the US number.

This is not exactly what we expected in a motel. In the first room we were given we had wet and holely sheets on our bed and the front of the air conditioner was gone (didn't need to use it thank God). There was something growing in the refrigorator We started to go to bed and noticed large wet spots all over the sheet. The mattress was also wet. We went to the office and they changed our room that room was ok but in the toilet someone had used it and if was not flushed. The whole place needs to be painted there were spots on the wall that was spacked but not painted. If you want a cheap hotel and do not care about these things it is priced for that.

They let me book the room late one night, and the lobby was closed when I showed up. Even a sign on the door that they closed before I booked the room. Hotel is just garbage

I went to check in at 10pm and they were closed. I ended up having to drive home 3 hours after a wedding. Very upset that it was not made clear the lobby closes at 9pm.

I'm gonna preface this review by saying that I don't believe I've ever given a 1 star review on anything. Usually if something is a bad product or service I just accept that its bad and move on with my life. I typically don't feel like leaving a negative review as it eats into time spent doing other things. That being said, I'm taking the time to write a review because LITERALLY WTF?! I booked a room for 11 days, paid in full, and my stay has been cancelled 6 days early with no refund. Apparently it ended three days ago and im supposed to have 3 more days. I was out of town during part of my stay (i had surprise classes to attend) and while I was away, apparently the room that I paid for and still am supposed to have for another 3 days has been rented out to someone else. I got off a 12 hour shift, went to my room, and woke up some woman staying in my at about 7AM. I triple checked that it was the room that I was previously staying in and im 100% certain it was the correct room. The locks were changed and my key didn't work. The woman inside explained to me that she had been staying there for 3 days. This absolutely was the room where I had been staying and I did not mistakenly try the wrong room. I don't know how this is possible, and I'm sure it's Illegal. I drove an hour home instead of waiting for the desk to open at 9AM (since the front desk is only open 09:00-21:00) to try and get my problem sorted out. I can't even find a phone number to request a refund. Do yourself a favor and buy a tent, sleep in your car, or hell find a comfortable dumpster to sleep in instead of This place. I was concerned about being robbed by the people who were staying there. Instead I was robbed by the hotel itself. I'd give it a 0/5, but that's not an option. If you're gonna stay here, I pray for you and I'm not even a particularly religious man. TL;DR came back to my already paid for room that I was staying in, but had to leave for 3 days, and came back to find the room I was staying in, that was paid for, was rented out to somebody else even though I'd paid for 11 days. Thank God I grabbed all of my belongings out of there before I went to class in Iowa. Enjoy this photograph of a genuine crackhead door punch mark taken from room 322.

Would do 0 stars if I could. The air conditioner above the door dripped all night. There were several large flies in the room, stains on the sheets and the curtains, cigarette butts stuffed in the sink drain. I have pictures for proof if I can post them. I would recommend sleeping in your car before attempting to use this (or possibly any) Oyo hotel.

We arrived at 12:30 a.m and doors were locked. Tried to call and my call was dropped. Had made the reservation just 3 hours earlier. That may have been cause for the mix up.