Holiday Inn & Suites - Puerto Vallarta Marina & Golf by IHG

La atención de TODO el.personal desde que llegamos hasta que nos fuimos fue perfecta, la.alberca deliciosa, las camas super cómodas y habitaciones limpias, ubicación mega céntrica. Todo perfecto

Todo me gustó

The room was clean.

Complimentary water advertised, really means one bottle of water per bed. After that, you have to pay for water. Clearly not enough for two ppl. In the room and a coffee maker. Advertised as having a complimentary mini bar. Again…..non existent No one instructed us on how to use the elevator ( you must swipe your room card, then push the button for the floor you want) no instruction on how to make lights, air conditioning etc. work in your room….again….you have to insert and leave your room key in a slot on the wall. Overall, front desk staff not helpful. For the price I paid, I would never recommend this hotel. It is listed as suites at the marina and golf…..you could not even see water, as it is across the hi-way behind all of the beach front resorts.

Las habitaciones muy cómodas y limpias

El servicio de comida del restaurante es muy lento

Everything

Nothing

Hace falta más jardin y plantas en la zona de roof alberca para aislar el ruido de la avenida.

With other members of my family, we took two rooms (402 and 511). The only purpose of our stay at this hotel was to get to the airport early, as we had an early flight and had to complete some paperwork related to my grandchildren's trip. On the night of our stay, we had dinner at the hotel and then asked the desk attendant to wake us up at 3:00 a.m. She said yes, and we all went to our rooms. We took the precaution of taking a photo of the note in the logbook. When the appointed time for the wake-up call arrived, no one did so. Neither to room #402 nor to room #511. Only by providence did we wake up and realize the serious irregularity. When we went down to the hotel lobby and asked why the calls had not been made, the person who said that she was in charge of the reception (Ms. Alexa) simply replied that she had “forgotten.” In our opinion, she was most likely asleep or distracted by some other minor activity. I want to make it clear that Ms. Alexa's recklessness seriously jeopardized the continuation of our trip and, considering the time we were traveling and the prevailing conditions in the area, even posed a great risk to our personal security. It is important to mention that, after this incident, I tried to contact the hotel manager (Ms. K.Z.) by email on several occasions and never received an answer.

With other members of my family, we took two rooms (402 and 511). The only purpose of our stay at this hotel was to get to the airport early, as we had an early flight and had to complete some paperwork related to my grandchildren's trip. On the night of our stay, we had dinner at the hotel and then asked the desk attendant to wake us up at 3:00 a.m. She said yes, and we all went to our rooms. We took the precaution of taking a photo of the note in the logbook. When the appointed time for the wake-up call arrived, no one did so. Neither to room #402 nor to room #511. Only by providence did we wake up and realize the serious irregularity. When we went down to the hotel lobby and asked why the calls had not been made, the person who said that she was in charge of the reception (Ms. Alexa) simply replied that she had “forgotten.” In our opinion, she was most likely asleep or distracted by some other minor activity. I want to make it clear that Ms. Alexa's recklessness seriously jeopardized the continuation of our trip and, considering the time we were traveling and the prevailing conditions in the area, even posed a great risk to our personal security. It is important to mention that, after this incident, I tried to contact the hotel manager (Ms. K.Z.) by email on several occasions and never received an answer.