Fairfield Inn & Suites by Marriott Rocky Mount

I highly recommend that you not stay at this property if you appreciate courteous staff and few amenities like a working tv and iron/ironing board and clean carpet.   As a Marriott Lifetime Platinum member, I have frequent experience with Marriott properties, yet the service I encountered during this visit was significantly below standard. Not all staff just the Manager (of all people).  The primary issue occurred at the front desk when I requested a receipt. Due to the absence of front desk staff, a maintenance worker attempted to assist but was unable to operate the system. When he requested assistance from the "manager" on duty, she appeared visibly frustrated that she actually had to help a customer.  Rather than providing professional service, she loudly argued with me in the lobby regarding third-party receipt procedures and was dismissive and sarcastic, while other guests were in the lobby as well. Uhhh, Furthermore, the room was not properly maintained, as both the television and the iron were non-functional. I still prefer Marriott properties over other hotels but can not reccomend this property to anyone. There are other properties in the immeidate area so save yourself some grief and book another hotel if you find yourself in Rocky Mount.

Great place to stay if you are making the northeast / southeast road trip.

Worst hotel reservation experience I’ve ever had. I canceled my reservation within the allowed cancellation period and even received a cancellation confirmation number. Despite this, the hotel still charged me for the stay. I contacted the hotel multiple times to request a refund, but the General Manager showed complete irresponsibility by not responding for over two weeks. Unfortunately, Marriott headquarters provided the same level of service — no response for another week. In the end, the issue was resolved in just two days through my credit card company. Clearly, the hotel and even the brand’s customer service didn’t take the customer seriously. Very disappointing experience.

I had set up a 1:00 PM early check-in via the Marriott app and arrived at the property at 1:45 PM. Upon arrival, the parking lot was nearly empty (only about 3 cars), yet the hotel felt completely abandoned. There was no one at the front desk. After waiting for several minutes, I actually had to call out loud just to find a staff member. When a woman finally appeared, she was incredibly rude and had a terrible attitude. Despite the hotel clearly not being busy, she dismissively told me that no rooms were available and that I "needed to come back at 3:00 PM." As a Gold Elite member who specifically coordinated an early arrival, I expected at least basic professional courtesy. The service here is nonexistent and the staff is unwelcoming. I ended up canceling my stay and going elsewhere. I have also canceled my future reservations at this location. Save yourself the frustration and do not book here.

The best I can say is that it was very clean- on the plus side. Otherwise, rooms are small, water pressure very light, bed was soft, towels were stiff. Breakfast was just shy of inedible w/ little variety.

We stayed at this hotel the end of December and again tonight February 12. Both times the same lady whose name was Nikita was the only person at the front desk. I had to write this review because once again I was so impressed with her professionalism, graciousness, and help with checking in. Both times she had a line of people waiting to talk to her, and she was the only employee around.Observing the line of people waiting to speak with her, I had to write a review for her because in my opinion (and I’m well traveled) she deserved a “ job well done” she wore multiple hats, acknowledging everyone that walked through the cold, open doors, taking care of the people directly in front of her and managing the phone all with graciousness, speed, and a welcoming smile. Job well done, 👏👏👏 Thank you

Stayed here on our way home from FL. Location is convenient off of I95. Room was clean and check in was quick. Breakfast was included and was just what we needed to finish our trip home. There was a good selection of food. The staff was very friendly.

Yes it was fine!

This is a warning to anyone local who intends to book a room at this hotel. I don't know what the hotel is like because I canceled the reservation during check-in. Unbeknownst to me, they charge a $300 CASH deposit for local residents. Who demands $300 cash in 2025?! I don't carry that kind of cash around, so I canceled.

It was good but the water pressure is ridiculously low for a hotel. Took forever to take a decent shower