avid hotel - Madison - Huntsville West by IHG

Great place to stay

Bathroom is not clean and air conditioning is noisy

Comfortable beds

The sounds from the cars outside sounded like they were racing. Hard to sleep or was woken up for the cars.

The location. We have stayed here several, several times when traveling in from out of state. Huntsville is my hometown. We chose to stay here again because of the amazing staff 3 years ago. I don’t remember her name, but she was amazing in all aspects.

First room we were put in on the first floor. It smelled like cigarettes and weed, heavily. The bathroom door wouldn’t even begin to shut as it continued to get stuck when trying to close. Legit stuck. My oldest kid was getting in the shower, and took a FREEZING cold shower. We thought water would warm up— never did. Rain it for a while waiting for it warm up. Never warmed up at ALL. My baby was ice cold and shivering. The shower drain was brown — it was very obvious it was a sandy, dirty mud. Not clean— at all. Not acceptable. Went to front desk, lady who checked us in was sitting at a table in the lobby as they were t busy at all. Totally cool. When I asked for another room and explained what was going on, she looked and talked to me like I was a complete moron and like I was so out of line. She made it very clear that I was inconveniencing her. As she asked what the problems were, I explained one by one. When I was done explaining she said,” so what’s the problem??” .. with the nastiest attitude. We will NEVER RETURN TO THIS PROPERTY! Never a reason to be rude to anybody! You never know what people are going through. We were in town for the unexpected loss of my Daddy. Thank you for making an already devastating trip more miserable.

The laundry room was dirty and the machine wasn’t easy to operate/ turn on.

Great stuff and customer service

Convenient location

Slow draining sink, shower pan dirty

It was clean and staff were friendly, just make sure to clarify the deposit because I called and checked before booking but when I got there it was a different price other than that my stay was great

Nothing

Very clean hotel. The beds are super comfortable and staff is friendly. The breakfast is basic, but the coffee is excellent. This is our go to hotel when we visit family in Madison/Huntsville.

The bathroom had a little mildew in the tub, the air wasn’t getting cold, the fridge didn't get cold unail the day we left. But the room and bed were clean.