TownePlace Suites by Marriott Phoenix Glendale Sports & Entertainment District

My son and I traveled to Glendale so he could visit his best friend for his 13th birthday for 4-days/3-nights. We brought our two cats and the offered breakfast, pool, gym, laundry services, suite kitchen, and location near outlet stores, plentiful food establishments, AMC theaters, and even Dave & Busters as options were enticing. Serafina A. at the front desk greeted us and she was friendly and authentic right away providing toiletries as we needed them and answering our many questions. She always glowed as she said hello and ensured we were comfortable; feeling like a home away from home. When I inquired about dessert options since it was my son’s birthday, he was greeted by Ursula and Serafina that evening with a Happy Birthday balloon, gift bag with sweet treats to enjoy and a lovely card offering a complimentary food item. He got the hot brownies with ice cream and we all sang Happy Birthday in the lobby. I will never forget the moment as he smiled and felt seen. Thank you Serafina and Ursula for making a birthday getaway more than we could imagine!! It was so thoughtful and their compassion and empathy on full display. We chose the right place to stay and have not experienced this level of customer service ever. I highly recommend that you stay here! We wanted an experience and we got one, inside and outside of Townplace Suites.

Staff

The last day of my stay there was no electricity in the room

Cleanliness

Not applicable

Clean!

Nothing

Cool cozy place

Love it

Sarafina at the night front desk took such good care of us. She totally went beyond her responsibilities. The breakfast buffet was amazing. The lady that ran the buffet took such good care of everyone. She worked that buffet like a queen. Food never ran out. And mind u, she had two soccer teams and regular guest that she was feeding.

TownePlace Suites by Marriott Phoenix Glendale Sports & Entertainment District 7271 N Zanjero Blvd, Glendale, AZ 85305, United States. Room 308! The room was so clean and put together!

I can not say enough about this hotel and the staff. But, I want to send a heartfelt THANKYOU to Seraphina. She was so welcoming. Anything we needed she was more than happy to accommodate. She was always there with a smile when we walked in the door. We were here for graduation and she actually presented my adopted son a graduation gift, which was just such a heart back. I will definitely be staying in a townhouse when I travel again, and I travel a lot. This was just phenomenal again. I cannot say enough about Serafina, though I truly truly deemed her as one of my family one of my tribe. Now she just was absolutely amazing so kind so sweet willing to go that extra no matter what and quickly thank you again to everybody here the staff everybody down to the people that do the cooking in the morning just phenomenal stay.

Serfina was awesome!!!! She made me feel comfortable and answered all my questions and concerns. Thank you for making my stay worth the pay.

Our visit was warm and somewhat like a family feel. All the amenities were explained and enjoyed! You can never get enough of the smiles around here. Saraphina brought smiles and was very helpful and sharing the entertainment in the area.