Hotel Arbaso

Beautiful hotel, perfect location, restaurant on site, and exceptional service!

Cery San Sebastián

Nothing

Wonderfully luxurious hotel in the heart of the action in San Sebastian - walking distance to the beaches, old quarter, and other areas. Outstanding restaurant downstairs and a terrific bar program with inventive cocktails and solid classics alike. Staff was extremely helpful and accommodating. Room was beautiful and very comfortable.

Zeer onvriendelijk personeel. Ondanks de hoge kamerprijzen is de service en welwillendheid van het personeel om jou een aangenaam verblijf te bezorgen ver te zoeken. Ik zou iedereen aanraden iets anders te zoeken. We reizen regelmatig, maar dit heb ik niet eerder meegemaakt.

De locatie was top, de kamer prima.

Geen mooi uitzicht, sterker nog, je had uitzicht op de buiten hangende was van de overburen. Receptie medewerkers waren redelijk aardig maar de service van het restaurant was super slecht.

The hotel is modern, very clean and in a great location. The rooms are well sound proofed. The fixtures and fittings are beautifully designed and made. It’s located on a gorgeous square, with the main cathedral at the centre. Nice to have a kettle in the room, and a Dyson hairdryer. Great housekeeping staff who cleaned the room well every day. Breakfast was lovely but we were glad we hadn’t opted for breakfast to be included, as we just picked what we wanted from the menu, and ended up paying a lot less.

The room was very narrow, although I did expect that from the pictures. It also missed the mark in terms of giving a comfortable feel - although designer items in the room, it lacked any cosy touch. No soft furnishings other than a leather chair and it felt quite stark and soulless. The bathroom had no towel rail which seemed an oversight and the shower enclosure was rather dark and slightly tomb like (I didn’t like it at all) although the shower was okay. The main door to the building was really heavy and there was never anyone at the door (even when arriving with bags). Staff on the front desk were friendly when you engaged with them but they were not actively engaged with guests when they came into the hotel (unlike other 4 and 5 star hotels).