Sleep Inn & Suites Pigeon Forge - Downtown

It is a clean, safe place to stay. It is bare minimum. So if your looking for a place to sleep in a bug free bed , and take a good hot shower then this place is perfect. Friendly accommodating staff as well.

Easily accessible, nice people and very clean

Beds were comfy also had access to the Tennessee game in the room. Breakfast could be better.

It’s a older property and in need

It was great the place is nice

Staff was great. Location convenient. Left a Google review after first night concerning property condition. Owner attempted to discredit saying they showed my name as former employee not eligible for rehire. Stated hotel new May 2024. After I posted photos of all things listed in my Google review, owner responded to an issue with another customer with the name of Jeff that was also staying at the hotel. We stayed a total of three nights. On my Google post I told owner I would be happy to physically show all items listed in review or I could post pictures. Ended up posting pictures. Owner continually tried to discredit negatives. After several back and forth I was very upset that owner questioned my integrity and had hotel staff come and verify all things listed in that review. Be aware, despite what the owner says, property is not new. It is a previous Rodeway Inn that was remodeled and reopened as Sleep Inn. Local staff confirmed and easily verified with Google. Rooms are small. Killed 3 bugs in room the first night and observed a few more in the laundry room. Later found out they were Stink bugs that are common to the area and try to find their way inside when the temperature drops. Toilet seat was loose and about to fall off. Refrigerator was on defrost and had to be reset by maintenance. Microwave was not in English. Staff advised that it was an overlay that when removed would reveal English. Two customer dryers, both out of order. No protein options at breakfast.

Be aware there is a 35.00 cleaning fee for a service dog. After I explained we have never been charged a cleaning fee for a service dog they did not charge me. There was some other issues but all were cleared up. Most of the issues came from booking online. Not much of a breakfast. Staff was great.

After checking in, we were told there was no water to the building but they were working on it. No shower, No commode flushing, No brushing teeth BUT bottle water was available at the front desk. Water came back on 12 hours later. Bed wasn't comfortable and it was very noisy! Staff was nice.

I liked that the staff was nice. I did not like that only the hot water worked so the the water got extremely hot and then there was plumbing issue and we were without water for a whole day.

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