Sleep Inn & Suites Pigeon Forge - Downtown

It was off the strip so very quiet and easy to get too, but still close enough to see pigeon forge. Very nice and clean. Very polite staff.

I booked this hotel because of the hot tub and heated pool. The hot tub is filled in and the pool is not heated. The staff however was amazing and very friendly!

The ladies who work at the desk were all fabulous. My hubby forgot his cpap power cord and Latoya searched through some things to try to find us one. No luck but her willingness to help was very nice. The website does say they have a hot tub amd a heated pool. This is not the case. No hot tub, they have had it filled in. The pool was not heated but that was ok. It felt nice after walking around all day. The location was convenient to what we wanted. Breakfast consisted of cereal, bagels, fruit, muffins, and waffels.

Old building needing much updates not any like in the pictures on here . Smelly like old mold and mildew. Air conditioning never cooled above 78-80 in room at all times and it was hot outside. Limited “free breakfast” dry cereal, yogurt old fruits, cold oatmeal or grits will never stay here again and don’t advise it . Pool was dirty and the kiddie pool and hot tub were filled in with dirt

I have never written a review, but this was such a mess that I had to write my first. My husband and I budgeted our money for a one night stay in Pigeon Forge. We are newly weds, so we definitely have to budget. We were supposed to check into the hotel at 4:00, but it was not ready until after 6:00 PM. This was the first issue. When we arrived, the lady at the desk accidentally charged us for 3 nights at the hotel when we booked 1. Yes, I realize that mistakes happen, but she did not even seem apologetic about the mistake. It also caused us to be without money on the trip that we had planned to use for food and activities. Luckily, we were fortunate enough to have extra money to use while we were there; but I can only imagine the struggle of someone who did not have the extra funds. The extra charge could have over-drafted someone’s account or completely ruined their trip plans. Five days later, my bank instructed me to call them back before they disputed the charge. They were trying to give them a chance to make the situation right. I called and the same woman who overcharged us is who I spoke with. She basically told me there was nothing that she could do and raised her voice at me. I was an inconvenience to her, even though she was the one who inconvenienced me and caused us to be short on money. We were able to get our money back, thanks to our bank. Do not stay here- you’ll find a similar price with a better experience & nicer people down the road.

Friendly and easy checkin process.

The stay was not enjoyable at all had a room that was adjoining to someone else who kept us up all night fighting and yelling up until 3:00 in the morning. No hot water in the shower and no water pressure.

They were unstaffed for the cleaning crew. My bed was never remade after the first night. Even after I requested it to be with the frond desk. One day my room was not cleaned. We were gone all day and returned around 8pm and the cleaning staff were still cleaning and had not made it to our room yet. We just ask for clean towels and gave her our trash. We just wanted to relax and watch tv before we went to be. And did not want to wait for her to clean our room that late.

The water in the shower did not get hot. The air conditioner didn't work properly, the room was hot. Room was small.

Breakfast was really good.