Home2 Suites by Hilton Owings Mills

Generally a decent hotel. Many hotel guest upset with the unannounced fire alarm tests at 6:45am throughout hotel, performed by incompetent alarm company and unapologetic staff. Coffe to-go stations at front door didn’t have lids that fit the cups (who does that?), supposedly ‘backordered’. Shower body wash replaced with hand soap? These issues don’t scream ‘professional’. Room was quiet, barely enough parking, and breakfast okay. Doable and not overpriced.

Pet friendly and the breakfast hit the spot

Gelian was awesome really accommodating and made our stay much better thank you

I stayed here recently with my three kids. While the hotel overall was decent and the room felt clean and mostly up to our standards, there were a few issues that made me hesitant about staying again. Safety was my biggest concern. At check-in, the front desk staff said my room number out loud in the lobby, which made me uneasy. As a woman traveling alone with children, I really don’t want strangers knowing exactly where we’re staying. Breakfast was just okay. It was free, which I appreciated, but the options were a bit disappointing. The biggest frustration was the coffee station: the cups, lids, and sleeves didn’t match, so I couldn’t properly cover my coffee to take it with me on the road. Small detail, but frustrating when traveling. Lastly, customer service could be improved. When my daughter politely turned in our room keys at checkout, the staff member didn’t look up from her computer and just said, “k, thanks.” It felt dismissive and unfriendly, which left a sour note on the end of our stay. Overall, it wasn’t a terrible experience, and I did feel generally safe, but these small issues added up and left me unsure if I’d choose this hotel again in the future.

Amazing pr

I love coming to this hotel. This was my second time and I am looking forward to number three. The complimentary breakfast, the rooms the staff are all awesome 👍

Everything, the lady that check me in, very professional, friendly and welcoming. She deserves a raise. Home2 is the best. I recorded and i will post it on my social media platform. Thank you

I did not realize the hotel was pet friendly. However, We love pets. It was ok until we could hear them barking late evening. We later ,upon leaving forgot to ask if certain floor are designed for families with pets. Knowing/ being reminded of pets presence would help to ensure a quiet space via room choices.

Great property with reasonable prices. Brand new great hotel.

Brand new hotel.