Virgin Hotels Nashville

He was so helpful Excellent employee

Staff was extremely welcoming and friendly. Great experience.

The scenery was great. The room was very modern well decorated. The property was very clean. The staff was helpful. We also received a room credit from the hotel staff to enjoy birthday drinks and desserts, etc.

Parking, we were charged for valet although we have a manual sports vehicle that the valet staff was not capable of driving therefore we had to park it ourselves but was required to pay.

The staff were amazing and shout out to D'rell our valet. The shower was amazing, however the shampoo and conditioner sucked only complaint. Bed was so comfortable and the blanket was heaven. We had just gotten tattoos so we were not able to check it out.

The shampoo and conditioner

The hotel is pretty and very clean.

The pool is very nice but small. We couldn’t get a seat everyday.

From the concierge when we pulled up, to the attention to detail in the room, our experience was amazing. Even better having booked within our Capital One Venture X and using their perks. 100% we will be staying at Virgin Hotels in the future.

Went for several nights over the Christmas weekend in the Virgin hotel in Nashville. Our stay was a mix of good and bad, but overall the stay was good. First, the positives: 1. Front desk staff when available was very pleasant and looking to provide a great experience. 2. The room was well furnished and the décor and layout was well thought out. We really enjoyed the window side sitting bench. The room tea and coffee kits were high quality and the shower room was great. In all the hard product was very high quality. 3. The location was good for both being at the center of things and also allowed you to stay away from the Broadway hubbub. 4. The atmosphere is modern chic and consistent with the entire Virgin brand. Next the negatives: 1. Housekeeping wasn't good. Daily service seemed to do the minimum and even then they would ignore the DND. The room wasn't even vacuumed or bins emptied. If you're staying a single night, you'd never know. 2. Front Desk was often unmanned and did not answer calls from the room. We tried to call down a number of time and never got answered. We had better luck calling in on our cell phone or walking down. 3. Restaurant service was un uniform. We sometimes had great service and sometimes abysmal one from servers that seemed to hate their job. The restaurant was good but not great quality. Overall - I'd consider staying here again, but would certainly consider other options depending on price.

The atmosphere and the energy in the hotel was extremely pleasant. The energy and staff were very nice. The hotel is very clean

Had the BEST time on the rooftop pop up for Christmas! Drinks were absolutely delicious and Polly was so warm and welcoming! Definitely recommend checking it out!

celebrating our christmas mother daughter bar crawl for the last 3 years and today was the best! polly took amazing care of us and was very attentive. AMAZING energy