WoodSpring Suites Chicago Midway

The location was near a lot of facilities.

The hotel room wasn’t clean well.

Nothing

All

There was one singular nice lady who worked there. She was at the front desk on my last day, young African American lady who was super nice.

There was no effort to restore power for 3 ENTIRE DAYS. Lack of effort was obvious when nobody was even showing up to the lobby for work

The air conditioner was good and I prefer smaller pillows to gigantic pillows in other hotels.

The furnishings were really old and did not work. No shampoo. The bed was hard and squeaked. Hotel is in a very sketchy neighborhood and is dominated but long time stays.

Location was 1 1/2 hours by public transportation. Arrived after midnight, had to wake someone up to check in. He was rude and said 15 more minutes and they would have resold our room. This hotel has a lot of long-term residents. Teenagers were roaming the halls in the middle of the night complaining about not getting enough towels. We only had two flat pillows on our bed. Back doors were left open and people were carrying in laundry bags of belongings. The vinyl chairs were cracked There were stains on the counters and in the bathtubs. The floors had a sticky substance on them. At checkout, I slid the keys to an unknown person under the window as they said the office wasn’t open yet. There was no breakfast no coffee, no water fountain.

So much can be improved

Price wasn’t bad.

The front desk worker wasn’t there during check in or check out. She didn’t seem sorry or apologetic that I had to call the national number and wait 20 minutes to check in when it was passed midnight and I was exhausted from flying. You need staff at the desk.