Hampton Inn Santa Fe South, NM

I had a room that had black mold growing in the bathroom. When I pointed it out to staff I was told a manger would call me, I waited 2 days with no contact. Staff at the desk we kind and professional, but the general manager Jamie couldn’t be bothered to address my concerns. It is very obvious there has been a leak in the wall for some time, you can see the screws holding the vanity up are rusted. To top it off, you are charged for parking, given a pass to out on your dash which states to park correctly or potentially be towed. I stayed I a very wet rainy night, 2 large trucks from Texas parked in the compact car parking taking up more than their space which left no option to park there for other people. When I brought to the night clerk’s attention she said I will take care of it, next morning, still parked there so those of ours with compact cars had to park clear to the back of the lot and hike in the rain. I selected this Hilton property because I expect good customer service, but buyer be warned, they just don’t care.

Very nice hotel. Everything was well done. I do have one complaintThe bathtub is very slippery. it means the rubbermat or something to ride traction.In the bathtub

Not very good. Ran out of coffee and not refilled for more than 20 minutes. Finally went to front desk and they unhappily brought more coffee out. The food was poorly prepared.

Better food and service.

Clean. But the staff was hardly at the front desk.

Clean comfortable room. Friendly staff

A housekeeper was polishing and cleaning the stainless surfaces inside the two elevators; hotel staff were on top of their game with a fully booked hotel. Everything was neat, clean and bright. My only gripe was parking. There was not enough and spaces were small.

Morning staff on Saturday very unprofessional. Our vehicle was broken into throughout the Friday night stay. Breakfast was not as they advertise on their website and pool was closed.

The room was bright and appropriate for handicap.

Pet friendly and very clean. Comfortable beds. Good breakfast.

Nice