Brooklands Lodge

Close to the beach and entertainment area of the town. WiFi worked okay.

December. I arrived in the rain and was very wet. At first everything seemed to be alright (4:22pm) but later that evening, the heating wasn't working. I reported it that evening (7:45pm), asking when the heating was coming on, but no response by the following morning (9:10am see photograph), so I went to the main hotel the next morning. I asked another guest if their heating was working and they said 'No.' One of the staff arrived carrying a portable radiator for their room. I didn't wait for a radiator for my room as I was still wet and intended to check out a day early. Also that morning, the drain in the shower tray was blocked and the tray started to fill up. I couldn't open the shower door as it would have let the water spill out over the floor. So, I had to wait in the cold for the water to very slowly drain out, so I could get out of the shower. *Staff must check that the shower drains are clear before allowing guests into their rooms. The TV was almost unwatchable as the signal on BBC kept cutting out. With my clothes still wet from the previous day, I did something I'd never done before and decided to check out a day early and find a hotel with heating where I could get dry as I didn't want my stay in Bournemouth to be ruined. I was also concerned that the hotel took my credit card details as a deposit, including taking the security number from the back of the card... If I had read the reviews on booking.com about heating problems at the hotel, I wouldn't have stayed at Brooklands Lodge.

Nothing apart from lication

Dirty very cold and unwelcoming

Very good

Very good

Great location, easy check in and room was clean and tidy.

There was no heating and it was freezing! Slept in my jumper and hat.

Comfortable and clean. Free parking available.

Big bed. Was comfy. Spacious room. Good location. Had a coffee machine and microwave.

The ceiling had a hole in it that was just covered in plasterboard. Had not been fixed properly which was not great to see.

The bed was comfortable & hotel was a great location

The shower wasn't overly powerful, we was on the top floor which felt like we was in the attic and very steep stairs plus we had to navigate around obstacles on the way up. Woken up by loud music early Sunday morning