Sotogrande Neopolitan Hotel

Staff were pleasant and accommodating. Building is older and unkept. Aircon is not enough to cool the room.

The rooms are nice and property is good. Staff service could use improvement. The room was supposed to be cleaned daily and it was not. Leaving us with no clean towels and a dirty floor.

The stairs to get inside the building when it’s wet are high risk for fall related to water and that time all week was raining, Because theres a condo and hotel not sure if the residents also using the swimming pool. One of the aircon inside the gym Are not working and it was too hot on the gym. The Gym smells bad and dirty. Before you reach the gym the room was dark and dirty.

Towels are not not really white. They provide 2 towels and 1 towel for the floor but I asked another big towel because every time I brushed my teeth My clothes wet all The time because the sink is too high for me so they told me use the towels that use for the floor but its clean the problem is even if it’s clean once it get wet it will Look like dirty because the towels is usually use for the toilet floor. There’s one cockroach in our room since morning they hide under the bed but we caught it at night and I squeezed with my sleeper. We called the front desk the lady who answered said she’ll let the staff to clean. We waited more than 30mins no one came to our room to clean. I went outside the room to see if there is a staff outside and luckily I saw Resty or Rusty on the hallway and asked if he’s able to clean the area with dead cockroach and he cleaned it. Otherwise staff are nice. Close to shopping mall We have to request sign for the door do not disturb because we don’t have it in our room. The breakfast ok egg and dating na bang is are too oily , no fruits and veggies not much selection and if you want more you have to pay extra. The table on coffee machine has either ants or fruits flies so dirty . I wished they clean it daily bec they handling foods.

Nära Sm Fairview Nära sjukhuset min dotter var sjuk och direkt undersöktes och fick hon mediciner. Nära 7-Eleven där affären öppet runt dygnet. 24/7 timmar

Vi bor som kallade lägenhet min det fanns ingenting att laga mat. Fanns kylskåpet, vatten kokare. Duschen var litet vatten som kommer när vi duschar.

It was amazing!! We had a wonderful stay at the hotel.

Staff was professional and responsive. The breakfast was great. Rooms were clean and nice. Location is very close to SM Fairview.

nine

dirty sink was not draining (reported but didn’t do anything)

nice breakfast with comfort place