Suites del Sureste

1) Message with the code didn’t arrive by the time I arrived so I needed to call. 2) a huge brown spider appeared after my first night in the room (around 6pm). I reported it and left immediately to stay elsewhere. I asked for a refund for the 2nd night but was denied. The person mentioned that my refusal of cleaning service was the cause. I was only staying there for 2 days and was trying to be considerate. How can a huge spider (possibly poisonous) suddenly appear if the room hadn’t been cleaned for 1 day?

Staff and location

Good location, calm close to downtown.

Everything Good customer service Clean rooms Excellent location

The location is really good you have a seven eleven one Block away and a big sport park 1 min walk, it is near center and north of merida

Everything is cool

Good location close to shops and cafes. The shower is super good. Great pressure hot water. Near by Laundry is convenient.

The mattress is too hard and uncomfortable. Needs replacemet.

Buena opción para 1 o 2 noches

Very close to a dirt running track in sports area Salvador Alvarado.

Excellent communication with the staff. I needed help with the internet because I can be technologically challenged and was helped immediately. There was a working making some noise outside my window and I requested that stop for my peace, that they accommodated me immediately. I broke a fixture and the owner would not even let me pay for it. Very good people and service.

Nothing

El hotel es muy bonito, el problema es que nadie te recibe y envían dicen un mensaje con una clave para abrir una cajita y sacar la llave, nunca corroboran si está el cliente enterado de ello, maneje 22 horas y llegué muy cansado, permanecí en el auto en la puerta hasta que vi salir a alguien y pregunté que sucedía, así me enteré ahí hay un letrero con el WhatsApp y hasta entonces me comuniqué y entré después de las 7 am me bañe y salí, luego reclamé y no sin dificultad me aceptaron reponer la noche, insisto que la admon debe corroborar que se reciba el mensaje, el hotel vale la pena es muy bonito y de calidad.