Charm Nature

First of all we need to mention that the staff at Charm Nature was absolutely helpless and arrogant, which was such a shame because the location and aesthetics of the hotel was outstanding. First of all, the fridge in our room was leaking so there was a big pile of water on the floor when we got back to our room and after we reported the problem to the staff they just suggested that we wipe the water with one of our bathroom towels. Both the sunbeds and the outdoor chairs were completely wet so after sitting on them for a few seconds our pants were completely soaked through and when we reported the issue, the staff response was that it has been raining a lot. Instead of trying to solve the problem.. The sink in our hotel room was also not functioning properly as the water didn’t go down and the curtains couldn’t be completely closed so we woke up to a lot of light in our room! Lastly, we accidentally left a 200 EUR pair of shoes and phone charger in the room and after we left we tried to call the hotel so we can collect our things. First the staff member said that they will look for the things and call us back in an hour but we haven’t heard anything and we tried to call them about 15-20 times in the next 12 hours but no response! We find this completely unacceptable and unprofessional, especially considering the high price level of this hotel! All in all, we didn’t have a good experience because of the helplessness and the arrogant style of the staff.

Our room was incredible, we loved the layout with the L sofa/ TV area, and large bath. The shower products were top quality.

Temp of the pool could be a bit warmer

Had an incredible stay at this beautiful hotel! Staff went above and beyond to help us and make our stay special. Quick and easy to get to by taxi from Lisbon/Cascais/Sintra

The outdoor space of Charm Nature sets you up for relaxation, from the library and breakout area, to the bar and lastly the pool area. The proximity to the national park is a real bonus too, next time we'll head off for a walk then head back to the pool after.

Would have been great to have an outside shower before getting into the pool.

Great sunset view around the pool. Parking place. Super equiped. 25 minutes from Intra.