Santurcia Hostel

I liked the location. It was ideal to get from the airport and back for my short stay. I will be back when I stop through again.

I had a top bunk on both dates and I had late arrival times. It felt weird waking others up to get up there.

The common space is cozy and spacious. There are enough of shower rooms at the property. They have nice roof top.

The windows in the room we've slept were very dirty. The host didn't walk us around the property, she just gave us a key and showed our beds.

To be honest the only nice thing about this place is the decor and style, and the rooftop. And I really liked the girls in my room but that's completely put of control of this hostel.

Absolutely not worth the money. I get that this hostel is maybe one of the cheapest in San Juan, but the value you get is absolutely not worth it. NEGATIVES: 1. As a start, the staff helpfulness is completely non existent. When asked questions they just seem to not know or be able to help with anything, prior and during the stay. 2. On top of that, check in stops at (4pm?!) after which it's self check in. Apparently they send you instructions for that, which of course they failed to do with me. So I was standing in front of the building, at 10 pm, after a long flight, alone on the street at night, without internet, not being able to access. Thank God a man lend me his phone so I could call but this was completely unacceptable. 3. A girl in the hostel had bedbugs, which is already diagusting enough, but their solution was to move her same mattress to another room. Coming back to my point of absolutely cluelessness and helplessness. 4. The hostel is extremely noisy, you can hear the people outside like they're in the room. I was lucky that I stayed during the week and the people in my female dorm were super respectful but otherwise it would have been a terrible sleep. Only last night (thursday) people were loudly talking outside the room for which I had to ask to be quiet, to my surprise it was the volunteer herself. Leading by example... 5. The Wifi didn't work for the entirety of my stay, who knows when that's gonna work. Their excuse: we have so many people it crashed. Well, there's my solution: get proper wifi. Some hospitality basics: WiFi is a must and not a nice-to-have. 6. Beds are comfy but they only provide a super thing blanket (to call it somehow) and that's it.

Great little hostel right in the centre of San Juan. There was great facilities and well kept

The WiFi didn’t work the whole trip so don’t rely on it. There was also a rooftop bar which was closed the whole time and seems like it’s passed its prime so it needs a bit of renovation.

Es comodo ,encantador ,estoy listo para regresar ,tiene la playa,serca ,la placita ,los buses,es accesible

I tried to cancel my reservation and they hang out on the phone

When I left I forgot my AirPods on my bed. So far it’s all my fault. However, this is where it gets bad on Santurcia’s side. When I realized I didn’t have my AirPods, I tried to reach someone at the property. After many attempts and a few “I’m not there but I will ask”, somebody told me that the person in charge of setting up the room found my Pods. Instead of reaching me (they had my number, email, copy of passport; and rooms and beds are pre-assigned), they just left the Pods in a random spot until someone took them. I finally talked to the hostel’s owner. Her answer: “It isn’t our problem” Stay away from this place. They only care about your money