Alameda Garden

Location light and kitchen

Noisy road and plumbing issue with shower and basin blocking up

Balcony. Well equipped kitchen

The balcony with table and chairs was great. The shared kitchen was clean and well equipped, just needing tea spoons.

Upon arrival, we were told that we were getting an upgrade and were shown a smaller apartment with a tiny balcony in the main building. We were not very happy about this, so I went downstairs to speak to the manager. Whilst walking down the stairs I slipped and fell, hurting my back and side. The stairs had been mopped and were wet but with no warning signs to show that this had been done. We eventually spoke to the manager and requested the room that we had booked and were taken to the adjacent building where the apartment was. This apartment was fine although would benefit for a better shower that didn't wet the floor every time you used it. Our daughter arrived later in our holiday and again she was to be given an inferior apartment in the main building, rather than the one I had booked for her. After complaining, she was given a room near to ours, despite us originally being told that this was unavailable. It appears to us that the management are reluctant to let out the rooms that are shown on Booking.com and would rather have guests in the main building. If we had been given the room that we had originally booked, I would not have had the accident and enjoyed the holiday much more, rather than being constantly in pain.

Central, convenient, comfortable, good facilities.

Unfortunately the apartment we requested, Quieter area, garden view and balcony, was unavailable. The one we were given was more central, noisier, street view and no balcony.

Fast wi-fi; nicely decorated building and rooms; nice roof terrace and communal kitchens; friendly reception staff; very comfortable beds.

Bathroom was quite small (but nicely decorated); balcony was not big enough to sit out on.

Good location, clean and nice room

By check out, they wanted to charge 5 euros for each luggage they stored. First time this happened to me