The Industrialist Hotel, Pittsburgh, Autograph Collection

Great overall service

We appreciated that it was a historic building.

It has not been kept up, it’s shabby and needs immediate TLC. Security within the building is poor; anyone can walk in from the street and access guest room floors. The elevators are supposed to require a room key but they absolutely do not. We inquired why not and were told the elevators are being upgraded…?? No sign of that whatsoever. The front desk is on the 2nd floor. A valet desk, often unattended, is on the 1st. A redesign should be considered! The front desk should be on the 1st, street level, and perhaps a small cocktail bar. The restaurant, currently on the 1st floor (sub-par food and appearance) should be on the 2nd floor with a larger cocktail bar.

Beautiful

We didn’t have breakfast. Bed was comfortable. Shower was good.

Room was very dark. One tiny dirty window. Dark walls, dark counters, no light. Hair on floor. Small lobby, not what we expect from a downtown, Marriott property

You would think if the hotel is part of the IHG family that someone in management would care when you complained about an issue but no way. He was dismissive and rude to me. This is another hotel that I have to say fully skip. It is loud and dirty and I’m not sure what options one has in Pittsburgh but keep looking. Oh and I’m still waiting for that manager to call me back.

Service. Het was een cashless hotel, sinds 3 weken. Dat is nergens vermeldt. Wij hadden contant geld, maar dat werd niet geaccepteerd. Onze bank deed geen overboekingen tussen 22uur - 3uur (NL tijd), dus moesten we tot 21uur (USA tijd) met twee jonge kinderen wachten tot we de kamer op moesten. De rolgordijnen waren kapot. We zijn na wat aandringen gecompenseerd door een gratis ontbijt.

My wife and I like Autograph hotels. Our favorites are the Cavalier at Virginia Beach and the Warrior at Sioux City. The Industrialist is a nice hotel, but there is nothing that really makes it stand out. We stayed for the Pittsburgh home and garden show.

The hotel was very nice. Modern style, clean. The bed was comfortable. The food was great! The staff were very attentive and helpful. I would stay here again.

The room was a little chilly. The vent was blowing cold air down all night.

I absolutely loved my stay at The Industrialist in Pittsburgh. From the moment I walked through the doors, I felt like I had stepped into a beautifully preserved piece of the city’s history — but with every modern comfort thoughtfully layered in. The design of the hotel is breathtaking. The marble, the metalwork, the dramatic lighting, the preserved architectural details… every corner feels intentional and photo worthy. It’s one of those rare hotels where you actually want to explore the hallways and common spaces because they’re that impressive. My room was spotless, stylish, and incredibly comfortable. The bed was perfect after long days out in the city, and the bathroom felt like a high-end spa with its gorgeous stonework and lighting. Everything felt fresh, upscale, and well cared for. The staff deserves special mention — every interaction was warm, genuine, and helpful. You can tell they take pride in the property and in making guests feel welcome. It made the entire experience feel elevated. Location-wise, you can’t beat it. Right in the heart of downtown, walkable to restaurants, sights, and the riverfront. It made exploring Pittsburgh effortless. If you’re visiting the city and want a hotel that’s equal parts luxury, character, and comfort, The Industrialist is the one. I’d stay here again in a heartbeat.