Extended Stay America Premiere Suites - Ukiah

Nice

Clean friendly helpful staff, large room, worth every penny.

I come here alot for work. Alex has amazing customer service Thank u

It's a little ways from everything, but very quiet. Overall it is an excellent place to stay, but you have a several minute drive to restaurants or things to do.

The hotel is easy to find off the freeway. It is clean and modern.

The kitchen facilities were a joke. There were no dishes, plates, utensils etc. We had to go to the front desk asking about why our kitchen had no plates, etc. The young man that evening was rather rude. I asked if he could let me know if a late check out was possible and he said we would have to wait until morning to ask the morning desk staff because he didn't know what the occupancy of the hotel was for tomorrow. I asked him if he could just check the computer. He just gave me a blank stare and said you need to ask in the morning. Why is there a desk clerk at the hotel desk who in not able to assist guests with their inquiries? I then I asked about the dishes he said that we had to request them. I then asked if we could have some and he acted frustrated with us and led me to a storage room and said "In there" while he opened the door. I had to look for the things I needs like silverware cups and a couple of plates. The TV had absolutely no television channels, so unless you can connect to your own Netflix. Once we did try to connect our Netflix, the free wifi was not strong enough to stream anything. Also no coffee makers in the room? Why not? Normally I wouldn't care, but after the earlier evening experience it just frustrated me even more. Breakfast the next morning was quite disappointing. They only had bite sized muffins, granola bars and packaged oatmeal. My grand daughters would eat none of it. There was coffee, tea and hot chocolate. No juice, No milk, and not even cold water were provided. I chose this place because I wanted a fridge for food as we were traveling farther north and breakfast. It was pricier than other local motels/hotels. NOT Worth it!

Clean