InTown Suites Extended Stay Salt Lake City UT - South

Not sure but rates and time *fly

Lengthy

Location !! Receptionist is wonderful!

The location, price due to moving and the environment not being so friendly.

The noise from outside, and my belongings being stolen from my room. And the front desk clerk not being so friendly. Assuming that I was accusing the staff. Her reassuring that her staff wouldn't do that. No help there. Also stating that she could check the camera's was all that could be done. That's all that was said about the issue. It's very disappointing.

I wasn't able to check it with out Google tap

To complete with Google tap

Poor

Poor

I have never stayed at a hotel that only allows check in during very limited day time hours, so I did not notice that in the app when I booked it. I have checked in to hotels after midnight before after a long day of travel. So when I arrived Saturday at 11 and the door was locked, I was shocked. I called the number on the door expecting to get instructions on how to check in. Instead I was rudely told that I need to find another place to sleep until Monday. I asked if my reservation would be held and she said yes and that I can check in Monday at 11 and will not pay for the first tow days. When I checked in Monday the rate for the 7 days was higher than it should have been. The 2 days were not taken off. A few days later I was charged an additional $50+ because she did not check me in under my original booking.com reservation (minus 2 days). She instead created a new reservation at the full weekly price. She told me her manager approved the amount to be refunded, but I have still not received the refund. Also, I've never stayed at an extended stay hotel with a kitchenette where there are not pots, pans, dishes, or utensils. I was flabbergasted to see a stove top with no way to cook. This was a terrible experience! had to book a last minute 2 night stay in another hotel so that was an extreme unnecessary expense that I was not expecting. We booked a room with a kitchenette in order to save on food expenses, but there was not way to cook, or eat in the unit. I was overcharged a penalty charge, promised a refund, but never received it. I was overcharged for the 7 nights I stayed there. I did not get the booking.com rate that I had reserved.