The Rockaway Hotel

We were stuck in New York due to mechanical issues and the airline put us up in The Rockaway. I am glad I didn’t believe all the negative reviews. The two young ladies that checked us in were warm and welcoming. The hotel has a really cool vibe. Room was clean and well appointed. Small, but normal for NYC standards. Bed was comfy. We had a room with a view of the city. Only wish the weather was nicer to enjoy the rooftop bar and pool. The front desk recommended Margie’s and we are so happy we had an early dinner there. Delicious and Christian, our waiter was attentive and helpful with his favorites. We would stay at The Rockaway again if ever in the area. It is around 20-40 minutes from JFK depending on traffic just so you know as the airline showed only 5 miles away!!!

Everything

Worst hotel experience ever. Front desk staff was rude and not knowledgeable. Housekeeping was horrible, they barely cleaned the room at all. In my 10 day stay they came in every day and not once was my floor swept or mopped (wood floor), surfaces were not cleaned or wiped down and their idea of making the bed was to take the existing sheets and covers off, throw them on a dirty floor and put them back on never got a clean sheet the whole stay. Also had to hunt them down everyday as they would never provide toilet paper. There is no phone in the room to call front desk or housekeeping. The in room technology they say they have does not work either. QR codes you are told to use for in room dining just take you to the website where you can read the menus but can not order, still need to call the front desk. Casting on the TV never worked and when I called to inquire the front desk agent literally told me they had no idea what I was talking about even though it is offered on the TV. There is one vending machine in the hotel that has foo foo books and gifts, not a single vending machine for water, soda, juice, snacks. You are forced to buy their reusable water bottles at $10 a bottle and refill them. If you want soda, juice, snacks you need to buy and bring in but dot bring in food because there is no way to heat it. No microwave anywhere, no refrigerator in the room (at least not in the luxury king room I stayed in). Food at Margies was ok at best but service in the restaurant was just as bad as he hotel itself. Rockaway Beach is my home town and I was so excited that there was finally a hotel to stay in, what a major disappointment.

Very sleekly designed and hip boutique hotel near the beach. Very comfortable and pleasant rooms with thoughtful and original touches. Really nice restaurant with great food.

Our family gathered here for a 3-day autumn weekend at this contemporary boutique hotel. Attentive, courteous service, beautiful contemporary decor and inviting common areas with abundant artwork. Great views of ocean or NYC skyline from room balconies, although rooms are rather small. Best part for our family was the "bungalow", a 2-bedroom, 2-bath spacious apartment with full kitchen, living room, and laundry. Perfect for our crowd to hang together and watch the World Series on TV. Even better than an Air B&B because of the hotel amenities steps away: heated pool, outdoor saunas, poolside restaurant/bar, yoga studio, spa, even bikes to borrow for riding along miles of paved boardwalk. Rockaway Beach is gorgeous. This hotel is steps away from the boardwalk/beach and quaint coffee, pastry, bagel, and spa shops. Highly recommend this place.

Gave us food poisoning and house keeping threw out our travel crib case- management doesn’t care