GLOBALSTAY. Modern Downtown Condos. Free parking

Couldn’t get in for 3 hours terrible host services

The check in process was horrible. The instructions on how to access the building using a key pad were useless. We were instructed to dial a 4 digit number which would supposedly trigger getting buzzed into the building. It doesn’t work without additional steps which were not mentioned in the check in instructions. Extremely frustrating. They could have directed us to a YouTube video in the first place yet the video was only revealed after we had already wasted over an entire hour trying to get in. Had the link to this video been made available prior to arrival it could have saved us unnecessary stress and wasted time

I was traveling to Calgary to pick up some tires for my work vehicle and decided to look for a hotel. In my search I found a condo that was only a little more money and decided to treat myself,(bad decision). The room itself was nice, but in the back of my mind, I was a little unnerved, because the security revolved around keys and a key fob that was on the table, had to be left on the table when you leave and there was no way of locking the door once you do so. You can't even ride the elevator back down the 27 floors without the key fob, so I had to flag someone that was staying there to go down the elevator with so I didn't have to walk 27 floors down. If that wasn't bad enough, three days later I get a message back saying that they are going to charge me an extra $82, because they said I defecated the bed. They showed me close up pictures of a couple of stains that they said was from my comforter. I was in shock, because I am not senile and I would have remembered doing such a thing. Honestly, I can't believe someone who has a building key fob would come into the room to crap the bed, but the check out procedure was such that the guest could possibly see something like that happening, just pay the $82 and avoid any further hastle. It is like they designed the procedure to scam the guest. Obviously I denyed the ludicrous claim, but they wouldn't let it go, so neither will I. Don't stay with these people, they can't be trusted; chances are you'll regret it.

Connection to Global Stay did not occur when I phoned at arrival - local concierge assisted me more. When I did get to the room, balcony door was wide open - two issues: it was stupid hot out and bugs entered the condo (moths flying around when I slept). Getting to condo was confusing as well as not inherent - got lost in adjoining building. Finally - left a phone charger there and cleaning staff stole it - it was not turned into a lost & found or made available to me. And that annoys me tremendously.

Location was great for the stampede. The condo was clean and had everything we needed. The area of downtown was unsettling. But nothing to do with the place itself.

Is super complicated to check in, need to email them back and forth a few times to arrange check in. They ask for way too much personal information including email them a selfie and ID, which don't think they can really protect my info if they got hack. They said is to make sure it is you that are staying, but since is a self check in at the end, it could be anyone who check in. They could have just simply spend a little of money and hire a staff to meet at check in like other listing I stayed to verify all the information instead of email them all my personal infomation and not knowing what will happen in the future and having a guest taking all the risk for their convenience. The unit is not in high floor facing a busy street, got woke up by the traffic at night. The unit is out dated nothing like the photos in the ads, also find hairs on the sofa and floor.

Perfect location and a comfortable apartment, the only negative issue was there was only one key, one evening we were out with customers and I headed back early as I was very tired, unfortunately on return I fell asleep and when my business colleague returned he could not get hold of me via the telephone. He asked the guy on the reception desk for help and if he could go and knock on the door or even take him up but he was very unhelpful and declined resulting in my colleague having to book a room in another hotel, maybe another set of keys would be useful if the reception are so unhelpful

Great spacious,clean condo. Great veiw! Good beds. Excellent parking. Close ten min walk to downtown and telus convention center. Rough area, as is all downtown. Would stay again. Only issue was single key and fob for entrance to building,elevators and parking. Hence when I left in morning to go to meeting, while my wife was still asleep, if I left fob for her use during the day. I could not lock the door when leaving. And when I returned re-entry to the building and condo required a phone call or two, to have call center let me back in! A inconvenient pain in the butt! This is my only complaint. Otherwise a very nice property.

Awesome stay at the apartment! Thank you to the global stay team for easing my worries regarding check in. They were great at replying to all my email, and once you complete the requirements, the check in info comes right away! The views from this apartment were out of this world!!!

Location is perfect, less than ten minute walk to stampede grounds, lots of good stores and restaurants close by. Apartment was very clean and nice, very much enjoyed our stay.