KEX Portland

If KEX Portland would be more honest about their refund policy, and return my money for a stay that I never received, I might be inclined to give them a higher rating. Otherwise, please be advised that KEX Portland is a dishonest business, even toward its returning customers. After I booked in advance and paid on Expedia, they refused to give me a room or offer a refund. My first stay here was the night of October 18-19, 2024. Since the location was convenient in Downtown Portland, I reserved a room for a second time for the night of May 23-24, 2025. I showed up on May 23 with my ID but no credit card. They could not allow me to stay without my credit card, nor would they offer me a refund, so I had to sleep in my car that night without getting my money back. Their general manager told me that too long a time had passed by May 26 for me to receive a refund. I didn't see her message on Expedia because I was in Portland for the Memorial Day weekend and otherwise had no access to Wi-Fi to see her message. Regardless, they also offered me a discounted future stay, but refused to answer further when I inquired about it. It's bad enough that this is how they would treat a returning customer. But refusing a refund, forcing me to sleep on the streets, and failing to honor a commitment to a discounted future stay are all extremely dishonest and shady business practices. I am posting this so potential travelers won't experience the same thievery from KEX Portland that I did.

Overall fantastic stay

This was very nice, staff are very friendly and professional.

Nice place. Good for a cheap place to sleep. Not great if you require privacy

Great hotel to stay at and really nice setup. No onsite parking so you have to pay at a nearby parking garage, but otherwise a wonderful setup.

Overall my stay was really good. The only issue i could think was the second floor rooms get a lot of noise from the street, busses, and the trash pickup. I wish my room came with ear plugs.

Ask the front desk for parking options, they’ll give you a printed sheet with great, low-cost options. Loved our stay. Don’t let the shared bathrooms for double rooms scare you away, it was clean and easy! Would stay here again and I’ll recommend it to others.

Very accommodating of guests

Staff are very accommodating of guests.

fantastic team - everyone was incredibly friendly