Tru By Hilton Frisco Dallas, Tx

The location to mall and resteraunt.

The staff was rude. Libby was dirty. Trash was filled to the top and in the floor. Very unclean.

We have been guests since Thursday and today I was told that I cannot have a late checkout time even though my coworkers got one! We brought a lot of business over the weekend, but we did not feel front desk customer service was very helpful. When we checked in we were asked to hand in a credit card for incidentals even though we had an authorization on file. The person at the front desk was not nice nor tried her best to help us. After a 10-15 minutes everything was sorted out because another hotel employee stepped in to help. During my stay, there were loud noises from the neighboring rooms and the phone in my room did not work. I had to come downstairs several times to ask for help at the front desk. Most times there was no one at the desk! Today, I was told there is no late checkout due to no reason! Next time we come to work in this area, we definitely not choose this hotel.

Location

All was well

The way the hotel is set up is really pleasing to the eye. Loved everything when you enter into the lobby (lightning, mural on the wall, plenty of seating, etc. ) I loved the way our room was set up. The wood/painting between the bathroom and the bed area. The nice frame around the tv on the wall. The electrical plugs for phones etc. Everything made you feel as if you were in a home and not a hotel room. Thank you