Tru By Hilton Grove City Columbus

Clean facility and friendly staff

Breakfast options need to be better. Not much fruit. In town for softball tournament and it is difficult to find ice.

Cadence and Durand were super friendly. Food was great. The hotel and pool areas were clean. We didnt get our complimentary waters and we went out to buy some. Our room didn't have a microwave or drawers despite a sign saying there was under bed storage. Other than that I think it was a great stay

Room was very clean. The hallway, however, had an odd smell. Staff was very pleasant.

Friendly staff. Gorgeous lobby with lots of amenities. Great breakfast options.

Need fitted sheets. A flat sheet that barely covers the mattress is not my idea of comfort.

Staff

Do NOT use booking.com for this property! I booked and paid for 2 queen mobility accessible rooms, when I got there I was given 2 standard rooms. After several calls back and forth between booking.com and the customer service reps of the hotel, I was caught in the blame game between the two. Hilton said booking.com over sold the availability of the rooms, booking.com said Hilton oversold and didn't hold my room, check-in was 3, I arrived at 4:30, plenty early enough. Hilton also told me this happens 'alot' with all 3rd party sites on their properties. My question that I never got answered from either was why do they continue to allow them to sell rooms if they are scamming people? And if they know it's an issue with third part sites, why not give the customer some sort of compensation instead of playing the blame game. I don't know who was right or wrong, this is my first reservation I've had this issue with. Bottom line though I was not given a room I had proof of reseving, and not offered any sort of refund, not even a partial one.

Clean and big

Kids running up and down hallways at 1am and jumping up and down on floors at 1am