Hillside Crossing Nashville a Ramada by Wyndham

I am writing regarding my reservation on April 16th at 717 Spence Lane. Upon arrival, we encountered an active police presence at the property. We spoke directly with an officer and asked if it was safe to stay, and he clearly advised us that it was not safe and that we should leave immediately. In addition, there were multiple individuals in the parking lot whose behavior made us feel unsafe to the point that we did not feel comfortable exiting our vehicle. Given these circumstances, we contacted the host right away to explain the situation. The response we received—suggesting we simply lock the deadbolt—did not address the immediate and serious safety concerns outside the unit. For our safety, we made the decision to leave immediately and were forced to secure last-minute accommodations while traveling from out of state, resulting in additional costs and significant disruption to our plans. Given that we were unable to safely access or stay at the property due to conditions on site, I am requesting a full refund. This situation was beyond our control and directly related to safety concerns at the listing. I ask that this matter be reviewed carefully and handled appropriately. This was a terrible experience- please please look over all these reviews. Not safe at all.

Tried to cancel and they hung up on me before they even said a word to me but was talking to someone else while having me the phone on

This is not a hotel - it is a motel. The pictures are a total misrepresentation of this hotel. This is a drug-haven, unsafe environment. Please refund our moneys paid.

No

Room is fine. Staff is great. Location near enough to Broadway but hotel not super luxurious but good enough

There was nothing in the kitchen, and the television did not work

Room was okay, staff were friendly and helpful. Things were very loud at night with a lot of traffic and speeding through.

Worst hotel ever. Please read all reviews about what's going on. Very unsafe place. Dirty, noisy at all hours and very unsavory people wandering around. We paid for 4 nights, checked out at crack of dawn after 1st night. No refund from hotel or Expedia. Go directly to your credit card company and put in a dispute. Nobody should have to pay for this.

The staff was super friendly, the room was very comfortable and had all the amenities, coffee maker, fridge and microwave. The fitness center was convenient and clean. Great deal.

Air conditioning barely worked. Photos do not match up with the actual rooms and building.