Auhof Wirtshaus & Suiten

Excellent clean, spacious accommodation in a perfect location. Access to the Tauern Spa was superb. Staff were all very helpful both before arrival when our ski locker was organised for us in advance and during our stay where everyone went out of their way to make our visit enjoyable.

Some days it was a bit of a challenge to get hold of a spa pass but this was mainly due to the receptionist being off and I had to ask other members of staff from the cleaning team or the restaurant to arrange this for us but in fairness someone always did but I could have done without the extra effort! It would also have been handy to have had more kitchen utensils and a sharp knife in our apartment.

Unfortunately, it was an unhappy and uncomfortable stay, as I arrived on a weekend day and the reception was closed and there was no one there, but I spoke with Mr. Jarad (the hotel owner) who was there at the hotel and he gave me the room, but unfortunately it did not have air conditioning and it had a bad view and I asked him to Air conditioning told me that tomorrow I will see the matter and I sat in the room for a whole night in the intense heat without air conditioning and opened the windows and insects came in. The next day I talked to him and he was nervous and argumentative and spoke to me with extreme disdain and threatened me if I wanted to leave the hotel even though my requests were simple. Just air conditioning and tissues and the baby's bed had no mattress , Also, the beds were not comfortable, not even the pillows, not even the baby bed. He had promised me to change the room after a few days, but he did not fulfill his promise.

The location was in the central area of kaprun where is near to most places

No air conditioner was available

It says that they’ve got an A/C and when I checked in there was none. I asked them how is that? They responded: A/C is only available on selected rooms which wasn’t clear on Booking.com when booking..