The Cole

Layout of hotel was good - room was comfortable - bathroom was modern - pool area very nice

better lighting on stairs when dark - daily housekeeping without requesting would have been preferred

I was traveling for business. Upon entering the room there was a very strong bleach smell. I left and returned hours later and it remained. I advised the off site manager by text that I was leaving and could not stay the night. I had booked two rooms. Both my colleague and i left the premises without spending the night.

My third time always enjoy

Room was great, very clean and smelled good. Pool was great, we really enjoyed our time here.

For the price of the rooms this hotel hit the spot. Good location, clean, and easy check in/out process.

Everything was done via digital platforms, no physical keys, just a code that I had to use on smart locks around the property. Even though there's no official front desk, the support was quick when I had questions via text that solved my issues. The bed was medium firm, which I appreciated though if you like a fluffy mattress, this wasn't it. Overall, it's clear owners care for this property and everything was clean and functional. I didn't get to use the pool, but it looked good and I saw a pool cleaner in the morning when I was checking out. For those unfamiliar with Palm Springs, this property is far from downtown so not walkable to shops and such. With that said, the value of the room, overall property, and price point is great if you don't mind a 10 min drive south along the main drag to where "everything" is.

We understand we stayed during the shoulder season, but we were surprised to find no ice available in the ice machine; and never could find staff at the bar to assist. That said, the staff communicated well via text, which we appreciated. The room was clean, but there was a faint smell of cigarette smoke. At first, I wasn’t sure, but once I got home, I realized everything had absorbed that faint smoke odor. However, all in all, the stay was good. The price point was great, the room was clean and spacious, the pool was lovely, and the TV system was nice. We had everything we needed, and the staff was responsive via text. **A few suggestions for improvement:** * Address the lingering smoke smell in Room 207 * Staff the bar, especially for basic needs like ice * Improve the water pressure and/or shower head