Massanuttens Shenandoah Villas by TripForth

Worst property. Had to leave a day before. Sent email to property for refund.

Everything and the entire staff was awesome and friendly

Very pretty area with a nice balcony under the trees. The property was clean.

Smaller than it looks. They must have used wide angle shots to make it appear much larger. The tv's were tiny and the one in the bedroom wasn't working properly.

I liked that we stayed on the mountains

We had a few roaches.

Pools and room

This was horrible… the check in process wasn’t too unpleasant except u had to go to multiple different counters just before you could leave all so they could sell you stuff which was annoying. They switched our room four times because they kept putting us in the nastiest rooms first to see if we would just settle with those rooms. One room the ceiling was leaking and had mold in it. Another condo there were cracks and holes in the tub. We finally begged them to put us in an updated room after they said they had nothing available that they were completely booked but when they put us in a more newly renovated room all the other condos around us were empty so of course that was a lie. We had three kids with us and it was almost midnight and I felt like that alone some empathy should have been shed on the situation. It honestly was not worth the trip me and my family took to go here there are better places to go if u want to experience the mountains 🏔️ and do some water activities.

Terrible experience so far. The day we checked in we found multiple pretty big sized spiders. I have 2 little kids 1 is autistic. He has a phobia with bugs and would not go back into the room. We had to look for other accommodations. Customer service both with the hotel and booking.com was terrible. I still have not heard back from either of them. Called multiple times and still waiting to hear back. I spent my entire vacation trying to get a solution.

Customer service, terrible experience overall.