InTown Suites Extended Stay Charleston SC - West Ashley

Location: 5035 North Arco Lane, North Charleston, SC; General Manager: Nicole Ortiz This was the second time that I've stayed at a weekly hotel. The first time was tolerable, but this time was miserable. A few minutes after check-in we noticed two roaches on the floor of the bathroom. One was twitching, the other was dead. I decided to use one of the "take home" towels to wipe off the kitchen table in the room before I began to work. This yielded a thick grey coat of gunk. After an hour or so I found the chemical smell to be really bad. Then my eyes started burning. I guess that the smell was bug killer applied liberally by the cleaning crew. A cracked window helped a little, but the room still smelled bad...like someone had did and been left to ripen. At around 6pm the parking lot began to fill up. Within minutes it was hard to have a conversation and hear the person next to me in the room. The walls were paper thin and it didn't matter if the room next door, above, or on the other side of the kitchen wall was having a conversation or watching TV it sounded like they were in my room. By 8 or 9 pm the roaches began to arrive. From that time until sun up a trip to the bathroom or kitchen involved an agressive effort to fend off the roaches. Shoes were needed to use the toilet. On a later trip to the bathroom I noticed that the air vent at the top of the room was coated with a thick coat of dust/gunk. The front desk staff seemed to be well researsed in playing games to avoid dealing with unhappy customers. Calling the company's headquarters or customer care line is an exercise in futility that was not worth the effort.

After helping family relocate from West Ashley SC we stayed at the Intown on Hwy 17S. This was the biggest mistake I have ever made and I have traveled all over. Unfortunately for us, this was Spring Break week and all accomodations were full and this was our only choice. Three people (the maxium) stayed in our room for two nights. We paid for a week, but didn't stay. We were only provided 1 towel and 1 washcloth. That is it. The other two people didn't have any. We were told we couldn't get anymore either. We were told to go to the onsite laundry and wash them between each person. You are only provided the toilet paper that is in your room when you check in. That's it. You buy the rest. Make sure if you choose to stay you have a full roll! No linens were provided for the single bed - which really is a couch. Finally, we received 1 sheet. No top sheet and no bedspread. Just a sheet. How cosey huh? No trash can in the room. Had to beg the manager for that too. Dang if I was buying my own trash can. You must give 1 business day notice to check out before the scheduled end of your week. I indicated on my check out notice that I would leave at 11 a.m. However, due to circumstances beyond my control, I had to call and leave a message on the voice mail for the office that I would be checking out at 1 p.m. instead. THe office is only open from 11 a to 7 p. When I returned to the hotel at 12:40 to check out I tried to enter my room and found it was locked. Peering into the open shades I found my room to be completely cleared out and everything removed. I was livid. I went to the manager to find out what was going on and was told that I indicated 11 a.m. and at 11:30 they (maid) went and cleaned out unit. I asked him if he had not checked the voice messages. He indicated he hadn't had time!!!!!!! I have items that were removed from my room that I have yet to have replaced. I have complained to the Better Business Bureau, the SCDHEC and am filing a police report for the documentation of all the items missing and my suitcase. Be smart, plan ahead, find somewhere else. Don't try to call their home office in GA or their customer service line because you'll get another voice mail and it states they'll call you back in the next business day. Guess what? I don't think they check their messages either because 48 hrs. later, I still haven't heard from them.