Holiday Inn Express & Suites - Collingwood

Dear Holiday Inn Management, I am writing to express my deep disappointment regarding our recent stay at your property. During my booking, I clearly informed Holiday Inn that we were coming to celebrate our first anniversary and requested that everything go smoothly. Initially, things started well. We were warmly welcomed by the lady at the front desk and were provided with a King Deluxe Room, which we really liked. The room was cozy and comfortable. However, when we went to sleep, we felt the room was too warm. We attempted to adjust the temperature to 18°C, but even after three hours, the temperature remained at 23°C. The room was not cooling properly, which made it very uncomfortable. We contacted the front desk, and a staff member named Prateek came to assist us. He tried to fix the issue, but after turning off the AC unit, it failed to power back on. After approximately 15–20 minutes of checking, around 3:30 AM, we were moved to another room — a two-queen accessible room. Unfortunately, by that time, the inconvenience and stress had already impacted our experience. We tried to settle into the new room, but due to anxiety and lack of sleep, we had to leave the hotel at 5:30 AM. We had planned to enjoy our anniversary trip to Blue Mountain, but instead, we left early in the morning without being able to enjoy anything. Our entire anniversary celebration was ruined due to this experience. We are extremely disappointed, as this was meant to be a special and memorable occasion. I hope you understand the impact this had on us and will take appropriate steps to address the situation. I would appreciate a response regarding how this matter will be resolved.

Great staff

Pool was overrun by children and a “suite” was $500 for one night when it was just one room with two queens and a sofa bed absolutely nothing special.

Friendly staff. Quick check in and check out. Breakfast was fresh and had great selection. Room is very modern and had all the amenities that we needed. We really liked that we had the option to cast to our TV in the room and watch the shows we pay for on our streaming services.

Nothing to note.

Eu a