Host & Stay - Osborne House

Location is 5 min walk from town centre, train station and amenities

Having to lay an unrefundable deposit AFTER the booking.com payment, from the agency which owns the property

A very comfortable stay in a prime location. The house was warm and well appointed, the views and location were perfect. The lounge was particularly welcoming and we enjoyed gathering there in the evening as a family. We all found the beds to be comfortable. None of the negative comments below would stop us from wishing to stay again, just observations which would benefit from being looked at. This review is written on behalf of my mother (booked name Hunt)

There were a few issues such as a leak from the bathroom into the kitchen (reported) and the Saniflow system in the basement bedroom unfortunately left an eggy smell after using the shower and sink but I know this is a well known issue with these types of systems unfortunately. The oven door needs looking at as it felt loose to us and it took a lot longer to cook our dinner one night as I suspect the heat was being lost. The lock on the door down to the basement bedroom felt like it was on back to front, it would be nice to be able to lock from the stairs/bedroom side to stop anyone walking in on you in the shower! There were two broken dining chairs (note left in the property from another guest who had spotted it) Also the heating did not appear to be working in the basement bedroom, however this may have just been user error.

great location and plenty of space !

Wi-Fi didn’t work, basement radiator didn’t work, draws in basement fell apart , no mirrors for ladies to do their hair, steep steps leading upto the house pitch black at night , dining room chair dodgy and table matts scruffy, alert from that ok

Good space, modern decor, comfy beds, towels and essentials (e.g toilet rolls) provided, good location 5 minutes from town.

General paintwork and upholstery could do with a clean, sofa and dining room chairs are grubby. None of us could connect to WiFi. There was staining on the kitchen ceiling so must be a leak from the shower above. The downstairs bedroom can be locked outside but not inside (shower is at bottom of stairs so anyone can open door to come down whilst showering). No mirrors in bedrooms.

The location, the size, it was modern, spacious, comfortable beds

The broken kitchen tap (cold water), broken shower tap in the cellar, WiFi didn’t work

great location

excellent location, comfy beds, everything needed for a family base