RNR Rundle Mall

Proximity to the city, views of the city and modern look and feel of the property.

location was great and easy to get around

Carpet could do with a clean

We were close to everything we needed for the night.

The first line of the room description stated there was a pool, upon arrival we found the pool out of service and which it apparently had been for 3 years. The games room, had a ping pong table and a TV which was a bit disappointing as there were no bats/balls either. I also didnt love the fact, we paid $420 for our one night stay which did not include the car park which was an extra $25 that we found out an hour before check in. Overall, the room was clean. The balcony view was beautiful but unfortunately, we wont be choosing to stay again.

did not have breakfast

No wi fi host did not appear concerned. had to go to McDonalds to connect with WiFi. Bathroom not up to scratch, shower door etc had mould around doors. towels like cardboard. Tea towel was filthy. Floors dirty. General appearance is that the apartment is showing its age and requires a good makeover. The location could not be faulted close to tram and bus access

This is my favorite place to stay in Adelaide I have stayed here too many times to count but this time I was let down

There were no toiletries at all in the bathroom not even toilet paper unfortunately when I checked in was after hours so I was unable to get the reception to fix this issue, upon checking out the next day I left my charger in the room. I informed the hotel via booking.com app of the charger and the toiletries situation just to be pretty much called a liar. I’ve not received any word on the charger at all and I’m still waiting on my security deposit it’s now been two weeks and the hotel are unresponsive to any of my communication nation. A total let down from what has always been my first pick of hotels

Location was great.

Bed was small and uncomfortable. Broken blinds. Shower was pulling away from the wall. Couch was extremely worn and in places the synthetic leather had been ripped off.

Nothing - the property I booked was not the one that was available for me. Apparently the 2 bedroom apartment on Rundle Mall was not available at last minute due to a “maintenance issue” when in actual fact it doesn’t exist - RNR Accommodation were rude and dismissive when they tried to pass off some dump 2kms away as the equivalent property.

Piss poor communication that the booked property was not available due to a “maintenance issue” when in actual fact it doesn’t exist - they tried to put us in a different property no where near Rundle Mall that was smelly and poorly maintained and tried to pass it off as an equivalent - then the property owner dismissed my concerns, hung up on me and won’t take my calls or even offer a partial or full refund.

Location convenient. Views are great. loads of storage great facilities