InTown Suites Extended Stay Salt Lake City UT - Woods Cross

Staff were great. Helped with all my questions.

nothing - great place to stay.

Upgraded room

Speed of elevator

I was in a real bad place going through a separation and needed a place to stay . The first time I stayed here the room was decent . I guess it was an upgraded room . I had to come stay for another week and the next room I stayed it was terrible . Paint chipping from water damage , the faucet in the shower had so much corrosion around it I couldn’t even adjust my water temperature. Someone was over dosing in the grass at the nearby gas station . The lady at the front desk is an angel but this place could definitely use some help .

Extra charge and no manners how to talk with customers

I have stayed at this hotel in the past. The upgrades they are making to the property are great. The staff of this location were very professional and attentive. Will stay at this location again.

Clean rooms

The office staff. Charged me a late fee when I did everything I could to pay on time including contacting them to pay over the phone before I was even late. My online payment method never worked and they even tried each time. But with the hour window from when they are there and when it was due was during my work hours. When talking on the the they said I couldn’t pay by phone and that I’d have a late fee. Even though while I was in the office paying the week before, witnessed someone paying by phone. Then was told she was allowed cause she knows her?!!!! But I was told to work it out with Michelle when I got off work, which was only2 hours after due time. Being told they could have maybe an hour late but not two. I called and told them my situation and they just charged me the late fee and wouldn’t listen. So upsetting and anxiety bringing. Also they would knock and come right in my room. I work nights and waking up to someone in my room was not ok. They knew I slept during the day. And that was just to give me a package. If I don’t answer. Go away. It is not an invite to come in. I have written customer service and I’ve heard nothing back. I left the property and will not be back. I will not be treated like I’m not a respected guest. I left the room in beautiful condition.

The kitchenette style room as well as the staff's exceptional service.

N/A

Nothing

Being denied the ability to actually use my reservation then you charging me for it anyways