Intown Suites Extended Stay West Palm Beach FL - Military Trail Rd

N

Not easy check in but the spot I great

Nothing

The location

The property manager is so nasty. I booked a room for 7 days , and when I got there to check in, the door was locked. A minute later, this man came to answer the door. He introduced himself as the manager. He let us in , have us sat down for 20 mins left, and went inside saying he was just gonna finish up a meeting . He then came out, starting asking me questions about myself . I then saw a woman walk out whom he said is his mother. He left me at the counter to walk his mother out. I asked how much longer I would have to wait , he go upset, threw my ID back to me, and told me to leave his property. Said I was trespassing, and he was going to call the police. I told him to go ahead. He started recording this man is nasty, and I would never recommend any to style there. They never answered the phone when you called. And he refused to give me back money that was taken from me. I had to call my bank.

IF YOU VALUE YOUR LIFE, DO NOT STAY HERE. The first thing visually that hits you is the false advertisement from their description of newly renovated rooms and pictures on their website. At the same time you are hit with that you are hit with very sour mildew smell. The room is dirty, dingy, poorly maintained and when I returned downstairs to ask for a different room more like the one that I had seen online, the office was already closed. Returned to my room and went to take a shower...water pressure pathetic and when I went to close the curtain there was dried up pepperoni pizza vomit/throw up on the inside of the shower curtain. The bed linens were stained and all of the furniture had stains. There were roaches, dead and alive around the kitchenette area. There was a dried drop of blood by the door. The entire night was miserable. The marijuana smoke smell was so strong it was literally as if someone was in my room smoking marijuana. There was loud music and arguing with frequently bottles being broken until 3:30am. I left as early as I felt safe enough to leave my room. The office was closed when I left so I called the number on the door later in the day in order to speak to the front desk person for a refund. I received $50 back. Called back for the remaining $585.84 and was told by front desk, refunds are up to corporate. Corporate says its their policy they do not give refunds. This place is unsafe, unsanitary and criminal and should be condemned.

I found the property exactly what I was in need of. Great laundry and staff was helpful to meet my needs.

This place was so noisy the people upstairs were up all night long doing I’m not sure what but pounding on the floor it was almost impossible to sleep and when you finally did they were up jumping up and down again.