Courtyard by Marriott Penang

Good location

Staff were excellent

The pool bar was not open

To whom it may concern, I am writing in to register my grave disappointment with your Marriott Reservations Office. I reserved 2 rooms under confirmation number 98851551 and 98854770 on 6 November. As a Platinum member under the Marriott Bonvoy scheme, I was put through to the Elite call line after first contacting the Courtyard by Marriott Penang reception that day. I was told my booking of 2 rooms with a connecting door would be secured. But on 28 November, just two days before I was due to arrive in Penang, I was informed there was no guarantee the 2 connecting rooms would be mine. And that I would only know when I checked in on 1 December. This is unacceptable. If the hotel is fully booked, I should have been informed and not given false hope like this. What if I ended up with nowhere to stay during my trip to Penang? I strongly suggest that you relook your reservation policies and procedures. Thank you C K Yap (Mr)

A wonderful stay, Always my family & my preferred hotel to stay. Many thanks to the person that decorated the room and wrote a lovely Anniversary note on the mirror. Welldone housekeeping team. - Ganeson is a top notch employee, he is friendly, efficient and very proactive. He provided detailed explanation of the places of interest and eateries. - Kumar and Sidhu are efficient and friendly. Overall you have a great Front Office team.

Business hotel and location.