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7.6 / 10 Guest Rating

Hotel Lagoon

Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965, Santa Elena, MX

Hotel Lagoon - main view

About the Property

Outdoor Pool and Terrace with a View
Make a splash in the outdoor pool or unwind on the terrace and take in the scenic garden view at Hotel Lagoon.

Dining Experience at Maiz
Savor a delicious meal at Maiz restaurant while enjoying the company of fellow guests at the complimentary daily reception.

Convenient Amenities and Services
Benefit from complimentary wireless internet, tour assistance, and a picnic area during your stay. Enjoy a hassle-free experience with services like dry cleaning, free self-parking, and a 24-hour front desk.

Now is the time to secure your spot at Hotel Lagoon for a memorable and relaxing stay.

Facilities & Amenities

Proposal/romance packages available
Lot hours - 24 hours
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Outdoor furniture

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Pool access available from 9:00 AM to 10:00 PM.This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation. Cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

7.6
Very Good21 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

M
Miguel
Verified booking
Standard Room
Stayed in Apr 15, 2025

"Good"

2.0

Pesimo

Helpful?
J
jose
Verified booking
family
Standard Room
Stayed in Mar 3, 2025

"Good"

2.0

I had booked for one night and the included full breakfast. Unfortunately not only were they “understaffed” and had to wait for someone to bring snacks (which they had specifically SAID that it would be a ”home-cooked” breakfast, but when we asked for milk for coffee (the only thing that actually had), the cup had ants and dust on it. The pictures on the website are lies. The property is mostly abandoned, NOT safe to book! My family arrived late as we had been going to activities the whole day and it was late when we arrived and unfortunately could not cancel the booking as they “couldn’t do a refund” The only good thing was clean towels.

Helpful?
J
jose
Verified booking
family
Standard Room
Stayed in Mar 2, 2025

"Good"

2.0

Fake pictures, the whole property is in terrible conditions, the only good thing was clean towels and sheets.No breakfast at all! Because the cooker was sick. Worse staying ever! I would not recommend it! 10 more minutes drive and you will have much better option in Chetumal.

Helpful?
F
Faty
Verified booking
partner
Standard Room
Stayed in Feb 28, 2025

"Good"

6.0

Para pasar la noche si vas a la zona libre. La piscina parece tener agua de la laguna.

Helpful?
P
paul
Verified booking
partner
Standard Room
Stayed in Feb 23, 2025

"Exceptional"

10.0

Simple and charming with just the essentials good jumping off point to Belize for "free zone" duty free shopping and casino. Tgere's not a lpt in walking distance but Uber and cabs are cheap. Food at the casino was surprisingly good. You simply can't beat the price and welcoming staff. Thank you for an enjoyablr stay, albeit short.

Helpful?
J
James S
Verified booking
Standard Room
Stayed in Dec 4, 2024

"A good stopover near the Belize border"

8.0

A great place to stay as you travel to or from Belize: very close to the border. We stayed two nights. Enjoyed the view of a lagoon, swam in the small pool, visited Chetumal and a couple of other nearby communities that face lagoons. Excellent breakfast!

Helpful?
J
Jhoana
Verified booking
family
Standard Room
Stayed in Aug 21, 2024

"Excellent"

8.0

La alberca en la noche no estaba limpia y ya no nos pudimos meter. Pero todo muy bonito y atentos.

Helpful?
D
daniel sanchez
Verified booking
Standard Room
Stayed in Aug 11, 2024

"Exceptional"

10.0

Super sencilla la llegada.

Helpful?
T
Ted
Verified booking
Standard Room
Stayed in May 10, 2024

"Exceptional"

10.0

Kind staff

Helpful?
G
Gerardo
Verified booking
family
Standard Room
Stayed in Apr 1, 2024

"Good"

4.0

I was far from what we could see in the pictures, the bathroom was poorly clean and they had no extra towels. The A/C unit needed maintenance. They didn´t clean the room as a regular hotel will do.

Helpful?