The Bournbrook Inn

Clean and a good breakfast

Nothing really

Not applicable at all. Was horrid from the moment walking in to the moment leaving. Would have being better sleeping in the car for the night. Or staying in the local prison cells. Incompetent staff who stated that we should not have stripped the beds as they like to do it which basically meant to conceal the issue with the bedsheets that were covered in urine. The staff eating from the hot plate in the morning with their bare hands without gloves or using the utensils. Rude cleaning staff towards myself and my 2 friends who had stayed when we went with our concerns. / (stated that the sheets where that colour and smelt of urine due to “people putting there towels on the beds”. I DO NOT THINK SO SWEETHEART AT ALL. I wouldn’t even let a dog sleep in the bed sheets absolutely disgusting. Smelt of urine. Poor customer service Poor email management and no refund for the poor stay and music blasting out until after 1AM. Bed sheets covered in urine. No actual acknowledgment for the customer who had to ensure it. Even when reported to the front desk once found the emails I have had in return are poor staying that we should have come to front desk with our concerns as it’s 24 hour service. We told the front desk as soon as we saw the issue. I will be taking this further. PLEASE BE AWARE OF THE HORRID SERVICE AND POOR CONDITIONS WHEN BOOKING AT BOURNBROOK INN. VERY VERY POOR WOULD NOT RECOMMEND.

The bar area etc was big and bright

Had everything I needed for a overnight stay and close to the Royal Orthopaedic Hospital.

Had accommodation, restaurant and free parking.

Cheap, clean and easy to deal with

Expensive early check in and noisy on Sat night.

Went for buffet breakfast today, just missed it😪. Ordered full English instead. Waited over 25 minutes, we were the only 2 eating. Baked beans looked as if they had been reheated, tater tots could've taken someone's eye out, grilled tomato 🤔may have only seen the heat lamp. What i did eat has made a reappearance 🤢 wouldn't recommend

Staff are absolutely lovely, not a bad word to say about the people here! Very helpful and chatty. Food was lovely in the bar area.

The place is absolutely bogging. Marks up the walls, holes in the walls, my room wasn’t cleaned once in the five days I was here, only fresh towels were given which is a plus. Carpet looks like it’s been here since the day was built, never cleaned though. Walls are paper thin so if you’re needing to sleep for work/the next day then I’d try somewhere else!

Very cozy place! Nice people I like the location too, restaurant is also very nice. I will be back for sure