South Ocean Suites

Checking in was complicated being that they emailed from another party some form which we were never sent till day of flight. Bed was broken and were told needed to call another person to get it fixed so we had one broken bed throughout our stay.

The stay here was horrible and would NOT recommend this place! It is privately owned and is NOT an actual hotel!! We were asked when we would arrive so they could have the room ready, when we got there, they could not find our reservation. We tried calling the owner over and over and they NEVER picked up! When they finally found our room information, the room was NOT ready and we had to wait and hour and a half to get into the room. When we got into the room we dropped off our stuff and left to eat. When we got back to sleep and shower, the shower didn’t work, the bed sheets had brown stuff ALL over BOTH beds!! We called and asked for new sheets and was told “they don’t provide them” we asked for the shower to be fixed and they did not fix ANYTHING!!! Thank goodness we were across from Walmart and we bought our own bed sheets and showered at a friend’s house every night we where there. I’ve never been so ready to leave from vacation before in my life!!!

AC doesn’t work

Not great. Not all but some at the front desk were very rude.

Property is nice! It needs to be better parking communication! You park then they give you a notice there gonna tow your vehicle

Property was very spacious and well priced. I was happy with that, however, my husband had to fix small things in the bathroom and master bedroom and the times we called maintenance no one showed. Only time we were assisted was when our second room had to be opened, because of course it was also locked when we arrived. Additional towels would’ve been nice too for three days. I wouldn’t mind staying in this hotel again but I’d definitely book through the hotel and not through the host.

Communication was terrible. We needed new towels, called like 7x got the voicemail or the call center and no one was there. You don’t go thru the hotel for my room. I guess it is owned by a private owner and not the hotel. I called front desk/house keeping several time and was told I have to reach out to the owner. The hair dryer didn’t work. I again tried to reach out again. No response the 4d I was here. Other than the communication issue it was alright. No microwave in the room.

Never seen such poor service in my life .. It is like being in a third world country. I did not even stay in hotel after two hours of trying to check.. very very poorly mismanaged property ,,

The room was ugly, service sucked, I had to be the one calling and keeping track of everything. Very unprofessional. Did not feel like a hotel.

Alas - one needs to leave a star. There are no stars who work for South Ocean Suites. I thought Stephen was a star but he completely and totally lied from us. My heavily pregnant wife and I went to their "suite" and it was *nothing* like in pictures. We asked to be placed on a lower floor, but the view was totally different and the room was 10x crappier than it looked in pictures (had a broken fridge for example). They also lied about the free parking - it was on-street and hardly free as you would need to pay when you get towed. We thought Stephen was our savior, but unfortunately he was anything but. He said we would get a refund. We left promptly and paid for a more expensive hotel. When we got home they said: loljkjk, and refused to provide our refund. They are thieves and liars and you should avoid them like COVID-19.