South Ocean Suites

Upon arrival, I was told that the front desk could not check me in without an authorization form from the owners. There was never any authorization form sent to me, so the front desk then had to try and contact someone directly to email it over. After getting the authorization form sent and having to try and fill it out, that process took another 45min to an hour, which you can imagine is beyond inconvenient after coming from a long flight, especially when this form should’ve been sent to me beforehand. So I was finally able to check in to my room and to my unpleasant surprise, the room was in terrible condition. Along with the many issues this place has, like the horrible communication (there is no direct host or onsite concierge you can contact) and a piece of the balcony window being completely detattached from the wall (I had to hunt down maintenance to fix this, but why was a whole window piece dettached from the wall in the first place?), during my stay I had to deal with bugs (yes bugs), dents/stains on the walls, chipping paint in the entire bathtub, and a dirty stained bathmat (yes they rented it with the place in this condition). Once I was finally able to get in contact with someone from their customer service line the next day, I explained all the issues and was told that they were so sorry and that they’d be looking into compensation for my stay. Fast forward two weeks later, did not receive any refund or any update from them. Would never recommend this place.

Location is great! There was no service and building was not cleaned.

The room was exquisite however the part that made the stay less pleasant was the elevator situation. For a building that has 25 floors, it doesn’t not make sense to only have 2 elevators. The wait time to go up or down was always over 10 minutes. That’s extremely disappointing

I booked for 2 rooms with kitchen for 8 people. My family and I were booked into 2 rooms on separate floors with no kitchen. I requested to have my family moved from the lower floor to the higher floor with kitchen and connecting rooms. We were only accommodated with kitchen on lower floor and family still separated. I choose not to move from higher floor because of the view. One member moved to another hotel because she was unhappy with hotel level. In her words it was too ghetto for her to remain there. Also hidden charges, such as, parking. Who knows what else we will be charged with. I asked for 2 sets of bedding for my family which was never delivered. When my family moved to the kitchen room, I was called about missing comforters. I explained about the 2 sets of bedding we ordered and was told that they will send over 2 sets of sheets -- I said since we used the comforters already it will be returned but then I wasn't sure if we had the comforters or not. It was expensive staying at a hotel that charges for TP; paper towels (more hidden charges)

Everything was broken in our room including a balcony door that was wide open during our entire stay. This is not a hotel but privately owned units with management off site. No one to address our concerns during 4 night stay. Stay away.

This place was horrible even after changing rooms the dust was stilk out of control.

Very poor mgt. check in took over an hour. Room not as advertised.

This property is in its own enclave, so when they charge you $35/night for valet, it’s not in front of the hotel, you need to drive to a 3rd floor of parking lot and leave the car there for the valet to park it literally 3 ft away. $35 for that is absurd. Room key didn’t work twice. Once they changed the key cards, the second we had to wait 45 minutes for someone to show up. The walk to front desk is long, you come out if one building and have to go to the next. And even then they can’t help you with anything regarding the unit, ours smelled like pee, they gave me a number to call. No help. No one gave a piss about our problem. Stay away! It’s cheap, yes! But not worth it!

The makeup mirror is dirty by handle it looks like have t been cleaned in a while

The descriptions of the rooms aren’t clear. I thought I booked a room with the kitchen and living room and when I got there my room didn’t have a kitchen or living room. They offered to upgrade me for around $100 or more and instead of being on the 21st floor they wanted to put us on the 4th floor which is a total downgrade. On top of all the disappointment with the room I never got my security deposit back. I’m still working on it. I barely used this room so there is no reason why I wouldn’t get my money back. The place is nice but the service sucks! My room phone also didn’t work what so ever. It was hard to get in contact with the front desk too. I didn’t enjoy my experience. The best part was the view from the balcony. If they didn’t have that my trip would of been ruined.