Hoiana Hotel & Suites

It was the best hotel in my life. Everywhere around the hotel is very clean and all the staffs were extremely kind and polite. Manager Tina, Kate, and Helen helped me prepare my boy’s birthday celebration. My boy was so happy about it. Thank you very much! I will definitely stay this hotel again

여태까지 가본 호텔중에서 최고였습니다. 시설도 깨끗하고 특히 직원들이 너무 너무 친절했습니다. 다음에 무조건 다시 갈 예정입니다

good

Usually not one for resorts however this was truly an amazing hotel with so much to offer. We originally booked for one night as a luxury end to our stay in Hoi An till we moved on to the next place however we changed our flights to stay an extra night as we wanted to make the most of all the beautiful facilities to the hotel and to our surprise the staff upgraded us to the exec suite which was beautiful. They decorated the bed and made a lovely cake as it was my birthday. Level of detail to the hotel from the furniture of all spaces, to the tech in the rooms was amazing and what made the stay even better was the staff, they were all so helpful and accommodating a few stand out people are: Tina and daisy at front of house, Sunny and the team at breakfast, Vuong and the team at beach nox, Hung and the lifeguard team. We would definitely recommend this resort

Nothing it was amazing however very minor thing I would increase the amount of shuttles they have to and from the airport/old town

Upon check in Anh & Daisy were very helpful & accommodating. We arrived early & they were more than willing to allow us an early check in. Our room was an Ocean View Deluxe Suite King on the 13th floor. The staff had decorated our room & gave us a delicious cake for our anniversary which was just such a beautiful touch. The room was very spacious, with a walk in wardrobe, 2 toilets, a large bathroom with a bath & double hand basins, bedroom, lounge room & balcony. The housekeeping staff do a very thorough job of cleaning the room & also come back for a turn down service later in the day. We found the bed a little firm for our liking, this was quickly rectified with a mattress topper. During our 4 night stay, we dined at several of the restaurants on site. They were all excellent, including the breakfast offering, which would have to be the best hotel breakfast we have experienced in our travels. The grounds & gardens are beautifully maintained & lovely to walk amongst & look out upon. There are several pools, however we spent most of our time at the infinity pool on the 16th floor, as it was a little cooler up there due to the breeze. The pool attendant & also the lifeguard at the beach, would even lay the towel out on our sun loungers. We made use of the well equipped Gym, which also has a beautiful view of the beach. The hotel offers a complimentary shuttle into Hoi An, however we didn’t make use of it, as we wanted to make the most of the hotel & facilities whilst we were there, including the beach. We were very sad to be checking out today to continue our travels, we would have stayed longer if we could have. I can’t imagine a property being more perfect, the absolute highlight though, was the staff. Every staff member we encountered greeted us with a smile & a Xin Chao & couldn’t do enough to help us.

완벽한 숙소 및 부대시설 꼭한번 방문해보시길 추천드려요

Truly one of the best resorts I've ever been to. Could easily spend days without thinking of going outside the resort area. Really enjoyed chilling around. Highly recommended.

Some restaurants of the Nox Beach Club were closed, and it wasn't mentioned ahead on any of the resort resources.

The rooms where lovely and spacious. The staff where all very helpful and went out of their way to help in any way they can. The pool was amazing, very relaxing. We will definitely stay at this property again. Short taxi journey into Hoi An old town.

There was nothing we didn't like at this hotel.

My wife and I didn't have high expectations - perhaps due to our disappointments at different hotels in the region (we are based in Singapore, and we are sick of high prices and low-quality service in Singapore!). Not only our suite room was superb in terms of value for money, but we were literally blown away by the great service of the staff and how the hotel area (beach) was amazing to explore. We were there in mid-March, and the hotel area had amazing weather with a nice breeze. We initially thought Hoian generally had great weather, but we realized the downtown area was not the case when we visited Hoian downtown. Hence, we spent the next 3 days in the hotel area without wanting to visit downtown. Do note that I heard it gets quite hot and humid from June to August, and it's a rainfall season from November to Jan/Feb. Thus, March - early June would be amazing to stay there.

Most hotel staff do not speak English well. You can communicate basic things, but you will face some challenges if you have to explain yourself. I know this is a common problem in Vietnam, but it would be great if most staff could speak English well since it's a 5-star hotel. But I'd like to emphasize that the staff are amazingly kind!