JW Marriott, Anaheim Resort

We just returned from a two night stay with our children. It was our first trip to Disneyland and we were happy to be at such a lovely hotel. The property is really beautifully-appointed, the rooms gorgeous, the restaurants and bars very good, and proximity to Disney can't be beat. While our first impression was that such a fancy and modern hotel is not super kid-friendly, the level of service truly blew us away. From the bellman taking time to walk us through the best ways to get too and from the park, to the breakfast servers going above and beyond to take care of our picky kids. The cherry on top was the two wonderful baristas Alejandra and Cindy who took a moment of small talk with me in the morning about it being our first visit to Disney and surprised our family with an over-the-top amenity bag waiting for us in the room after we got home from the park late last night, with snacks, stuffed characters, and a note about wanting our first visit to be special. I've never seen such hospitality in my life and it was truly touching and appreciated. This is a spectacular hotel, made even more so by the care and attention to detail that the staff shows from top to bottom. I cannot wait to return.

Always a pleasure to stay here when we visit Disneyland. The customer service here is Top Notch. Very friendly, and proactive at helping guests. Shout-out to Joy. He came out to greet us in the lobby (he recognized us from a previous visit). He is sooo nice! Property is super clean and upscale. Great views of Disneyland fireworks from Roof bar or Elite Lounge. We check-in morning, drop off bags, then walk to Disneyland. Front desk texts us when room is ready and deliver our bags (awesome service). We self park in Garden Walk (park on 4th floor, walk towards Huckleberry's, and JW gate is right there). See you next time JW! :)

地理位置优越 可以走路去迪士尼乐园专车站 干净整洁 员工服务周到细致

半夜三点居然有电钻装修的噪音 无法想象 简直无法理解

Good

Nothing

A really nice hotel. Friendly and helpful staff. Easy walk to Disneyland. Lots of restaurants nearby. Negatives: Poor water pressure in shower. Outrageous parking fee ( I did not use this) Price match guarantee is a hoax. I provided detailed information of a lower price on Expedia Canada. Spoke to multiple customer service representatives. They always responded with various lame excuses. I kept my booking as my daughter’s family was staying at this hotel and my prior resolution never to deal with Expedia again.