Hampton Inn & Suites Avon Indianapolis

management

Breakfast was okay and room was nice

Had to wait until after 5pm to check in when check in was at 3pm and we arrived after 4pm. Bathroom sink was clogged and room wasn’t fully cleaned seemed rushed.

Breakfast was nice and met our needs

I booked a 7-night stay at Hampton Inn & Suites Avon through Expedia (July 27 – August 3) for my family, including my daughter who uses a wheelchair and has special needs. We specifically reserved an accessible room with two queen beds and an accessible washroom. When we arrived, the room was not ready, and we had to wait 1.5 hours. We were then given a room with only one king bed and a sofa bed, which was not suitable for our needs. The room also had a strong cigarette smell, making the first night very unpleasant. The next day, hotel staff first claimed they did not have the room we booked. Later, they offered us a room with a tub and bench that worked better for our daughter, but this was only available the following day. Some employees were kind and apologetic, and they told us we would receive Hilton Honors points as compensation. On August 1, we spoke with the manager, Stacey, and requested to extend our stay by one night without charge, using points to cover it. She told us it was “all set.” However, the next day we were told this was a misunderstanding — she had only been referring to awarding points, not a free night. There was no further apology, and we left on August 3 feeling frustrated and taken advantage of. This experience left us very disappointed, especially since we booked specifically for accessibility needs that were not met upon arrival.

I booked a 7-night stay at Hampton Inn & Suites Avon through Expedia (July 27 – August 3) for my family, including my daughter who uses a wheelchair and has special needs. We specifically reserved an accessible room with two queen beds and an accessible washroom. When we arrived, the room was not ready, and we had to wait 1.5 hours. We were then given a room with only one king bed and a sofa bed, which was not suitable for our needs. The room also had a strong cigarette smell, making the first night very unpleasant. The next day, hotel staff first claimed they did not have the room we booked. Later, they offered us a room with a tub and bench that worked better for our daughter, but this was only available the following day. Some employees were kind and apologetic, and they told us we would receive Hilton Honors points as compensation. On August 1, we spoke with the manager, Stacey, and requested to extend our stay by one night without charge, using points to cover it. She told us it was “all set.” However, the next day we were told this was a misunderstanding — she had only been referring to awarding points, not a free night. There was no further apology, and we left on August 3 feeling frustrated and taken advantage of. This experience left us very disappointed, especially since we booked specifically for accessibility needs that were not met upon arrival.

Great little spot very friendly staff in a good location

Nothing

nice stay

Convenient location. Nice property. Nice room. Clean. Did not take advantage of free breakfast. Looked at pool; seemed ok. No hot tub. Hot water a little quick to run out around 9am or so…typical, but unfortunate. Complimentary bottled waters at check-in. Asked for late check out the night before. Was told the latest they could extend was noon. Website and check-in itinerary listed it as noon. Desk person said, “no, it’s 11:00.” So I got my checkout extended until the time I expected anyway. Need to have a team member meeting about check out time, or correct website/itinerary message. Unfortunate, again…not enough to keep me from going back, but enough to make you go, “hmmmm.” Overall, very pleased. Just confirm any questions you may have…don’t assume.