Montage Healdsburg

nice location, solid rooms, good food, friendly staff.

i stayed here 3 times in the last couple of months. location is great, rooms are solid, service is at times slow but food is great once it arrives! front desk and billing are very undertrained. we've been charged 3x of what is on the bill, guest for who we were paying got charged to their cards instead of mine. we're 10 days, multiple in person visits to the lobby, many emails and phone calls. it somehow seems more complex to them than nasa moon mission. i live almost full time in 5 star hotels for the last 5 years and i've never encountered such a mess.

An absolutely gorgeous hotel. We stayed in a suite with a full wall of windows looking into the treetops. We watched birds and deer from our fire pit on the room's balcony. The landscaping and gardens throughout the property are on point. The room itself is very stylish and large. It was spacious enough for a pullout couch for our kid, without feeling cramped. Even with the couch pulled out there was a table, lounge chair, and the outdoor sofas on the balcony. The only downside is that it is very loud at night on weekends from weddings. We weren't even that close to the wedding and it was still hard to fall asleep from the music. My son tossed and turned, and I absolutely couldn't fall asleep. I think I would only come back mid-week or if I could get a cabin even further away from the main resort house (although then it would be an even longer uphill walk).

A beautiful resort but our stay spoiled by poor service by the front desk team. After providing card for incidentals I noticed two charges on my card the first morning. I questioned the front desk who said it was an error due to the card my travel company had not processed so they charged us instead without pre-approval. We contacted the travel company who spoke to the hotel, both assured us this was resolved. At checkout we once again got reassurance the refund would happen & no further charges. The next day we had a third charge for valet parking then a fourth charge for the entire hotel stay. Over $2,000 dollars taken without our consent, no apology & now we are talking to the travel company to try to get a refund.

Our stay at Montage Healdsburg was absolutely unforgettable. This was our first stay at a Montage property and we will without a doubt be staying at more. From the moment we arrived, the service was warm, attentive, and genuinely welcoming. The receptionist changed our room at our first request as I was expecting an outdoor shower and our original room did not have one! The property itself is stunning — peaceful, beautifully designed, and perfectly integrated into the natural surroundings within the vines. The rooms were spacious, luxurious, and incredibly comfortable, especially the outdoor shower and the balcony with a fireplace! We loved the breathtaking vineyard views, the adults only pool, relaxing atmosphere, and exceptional amenities throughout the resort. The bar service in the lobby was outstanding, breakfasts were delicious and the staff consistently went above and beyond to make our stay feel special. Whether it was relaxing by the pool (heated) enjoying the spa-steam room was lovely, or simply taking in the scenery, hiking on property..every moment felt like a true escape. Montage Healdsburg exceeded our expectations in every way, and we’re already looking forward to coming back. Highly recommend for anyone looking for a luxury wine country getaway. Special thanks to front desk, valet and housekeeping who always had a smile on their faces and made our stay special!

Everything was amazing!!!!!!! Everything, location, food, rooms, staff!!!!! Gorgeous property!!

Nothing

Gorgeous property! The vineyard views are worth the visit alone and the room has all the amenities

It was beautiful and room was very nice.

The weight staff in the bar and restaurant were not attentive and friendly. Service at the New Year’s Eve dinner was very poor. The person that recommended our wine was very rude.

Lovely property and quick family weekend away that felt like it was farther than from SF than it was. The staff are friendly and attentive. Highly recommend!

Beautiful location (even in winter) and well appointed rooms, though be aware that many of the guest rooms are far from the lobby / restaurant building and pool / fitness facilities and require a cart shuttle or a long walk. The actual service level was inconsistent as many other reviewers have noted. It was either 5-star or 3-star over my three night stay, and mostly 3-star when a conference or other special event was occurring. If you are looking for a 5-star experience, before you even book your room, consider avoiding special event days by double-checking with the hotel itself and also making advance reservations at Hazel Hill restaurant. Here is an example from my stay: Without any prior notice to hotel guests at booking or check-in, nor signage being placed anywhere, Hazel Hill restaurant was closed to hotel guests at dinnertime due to a private event. Without knowing what was going on, confused guests wandered into the restaurant that couldn't serve them. The awkward workaround was for Hazel Hill staff to verbally divert guests to the lobby bar for a more limited menu (either the bar menu or in-room dining menu). However, the lobby seating is quite limited and primarily being hunched over low coffee tables, and the outside tables weren't a practical option in cold weather. If you had booked a room expecting dinner at Hazel Hill, you would have been badly disappointed. The next morning for breakfast, Hazel Hill restaurant was again closed without warning or signage to "set up" for a private event, so hotel guests were crammed into the lobby to make due. This time, at least some proper tables had been moved in from the restaurant itself, but not enough. The wait staff were professional and apologetic about both situations, but the Front Desk staff seemed indifferent to what was going on and just stared at their computer monitors or phones. That was a massive missed service opportunity, and it bothered me more than the restaurant being closed. Other guests also seemed flustered. In general, most of the other hotel staff were consistently excellent throughout the stay. The Front Desk ranged from fantastic to what is noted above.

The Montage is an absolutely gorgeous property and the staff could not have been more accommodating. The Concierge that created our vineyard tours was exceptional