Tru By Hilton Grantville, Pa

Compact, fairly clean. Not much else. Coffee in lobby was good.

The staff was non existent - only a single person working at front desk. Refused to check quickly the day I left for some expensive clothing items I left. (My husband could not see my hanging dresses when clearing the room because some poorly placed clothing posts/ hooks were tucked behind the bathroom door when open.) Front desk person promised several times to call me back over the next two days with the results of a search of the room and never called me back. As a result, when someone supposedly finally claimed they checked the room the next day, of course - nothing was found. Left manager a message to call me about this. Still waiting for her call. Had to get a relative to physically talk to someone at the hotel. Just no service at all. Squeezable shampoo bottles were empty . Very poorly staffed, fridge is minuscule, bed was very hard. Just every corner you can cut - no staff, no call backs, one person working breakfast for a supposedly full hotel- were CUT ! I know my loss of my clothing is ultimately my fault- but this staff kept promising to check into it and call me back and NEVER DID. Each time I CALLED THE FRONT DESK I was told he was too busy and would check within the next few hours; only to never get a call back. Even from manager. Take your stay at Hershey elsewhere!

Overall a great experience. We were there for a wedding! Breakfast was great! Thank you

The breakfast was fine

The eggs could be better or variety not only scrambled and isn't a dryer machine .

The rooms were clean and modern looking.

The room wasn’t ready at check in time, after being told it would be ready in 40 minutes we returned and it still was not ready. They actually hadn’t even started cleaning it yet. Also on day two of our stay house keeping arrived to tidy the room up. They threw away all of the contents of a reusable grocery bag we had near the fridge station. This included snacks, medicines and other personal care items for myself and children. When I went to the front desk to address this, nothing much was done.