Courtyard by Marriott London Heathrow Airport

I had a comfortable stay

I came in off the street at nearly midnight after leaving my airport voucher hotel (Radisson Blu) which didn't have A/C on a historically hot evening. I had already tried a few hotels on the block and no one had room. Courtyard Mariott didn't have room either BUT the staff saw my distress given the late hour and treated me like a human being, and searched for room at nearby hotels and told me where I could go, without me asking. Staff at the neighboring hotels had been a bit rude or curt and certainly weren't going out of their way to help me, so I am very grateful and feel confident that travelers staying here will find good customer service. I can't speak to the rooms since I didn't stay the night.

The location was close to Heathrow Terminal 3 the airport we were travelling from

It was only a bus ride and or train ride from london. There was a car hire place very close so that was easy when we needed a car. Breakfast was amazing. Staff helpful.

We were happy.

parking was convenient, room was clean.

As we had an early flight the following day we tried to get to bed early, couldn't get to sleep with planes taking off every two minutes. Only one person checking people in, had too wait over ten minutes. In the bar up stairs we had ordered food and then we were asked to move our seats to cater for a group of 50 Indian wedding guests. We left without having our food and had something to eat at the Marriott, a hotel up the road where we've stayed before. The bed was too soft, if i laid towards the edge of the bed it felt like i was about to fall out.

The rooms were superb n lovely walk in showers

Parking wasn't the best